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Customer Success Manager, LATAM

Criteo / Sao Paulo / Client Services & Strategy
This job post has now expired. Please see the other Criteo jobs available.
Job Overview

As a Customer Success Manager, you will play a vital role supporting Criteo's growth by serving as the first point contact across a range of Criteo's advertisers and across various topics. This role offers the opportunity to learn and own specialty areas, expand your knowledge and responsibilities, work on projects across various departments within the organization, grow within our team and organization, and influence the optimization of our processes, all while helping customers and working with a tight-knit team!

What You'll DO

  • Deliver excellent customer service while troubleshooting and addressing technical, creative, and data related advertiser requests
  • Educate advertisers on Criteo'ss Management Center functionality and best practices, partner with our product teams to deliver feedback to enhance and evolve Criteo's platform
  • Provide first-level troubleshooting for Criteo products and features
  • Accurately document client interactions while adhering to varying service levels across advertisers
  • Work alongside the Account Strategy team to help deliver quantitative and qualitative strategic insights for advertising partners
  • Working with partner teams (Technical Solutions, Data Analytics, Creative Services) to support account strategists in providing exceptional service at scale
  • Become a master CRM user, proficient in updating fields, creating and managing Insertion Orders

Who You Are

  • Passion for solving problems and helping people walk away happy
  • Exceptional organization skills and ability to multi-task across various responsibilities, stakeholders, and topics; exceptional attention to detail
  • A love for working collaboratively across multiple teams
  • Ability to learn quickly and thrive in fast-paced environment
  • Self-driven, comfortable working and navigating ambiguous challenges autonomously
  • Enjoys thinking outside the box, and love’s driving results for clients and has desire for more information
  • Open-minded, flexible, positive; constantly curious about how things work and persistent desire to make things work better
  • Enthusiasm for client education and empowerment
  • 0-1 year of experience working in customer service

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Criteo Overview

Criteo is the global technology company powering the world’s marketers with trusted and impactful advertising. 2,800 Criteo team members partner with over 20,000 customers and thousands of publishers around the globe to deliver effective advertising across all channels, by applying advanced machine learning to unparalleled data sets. Criteo empowers companies of all sizes with the technology they need to better know and serve their customers.

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