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Solutions Consultant

ID5 / US - Remote / Technical Services
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Job Overview

The Solutions Consultant will support our Sales and Account Management teams in selling, onboarding, and integrating with our clients and partners. Our clients and partners range from small, local publishers to billion-dollar global tech platforms, each with their own unique set of needs and integrations. This role will drive ID5’s adoption globally by ensuring all of our clients and partners are using our solutions successfully. As we continue to grow, this role has the opportunity to develop into a leader of a team of consultants globally.

Who does this role report to?

SVP of Customer Operations & Product

What will you do?

  • Design and implement state-of-the-art solutions for ad tech platforms and publishers
  • Become a domain expert in Identity and share that knowledge internally and with our customers
  • Liaise with Product and Engineering to handle complex or custom integrations, product issues, and contribute to the design and testing of new features and capabilities of the ID5 platform
  • Support Sales and Account Management on difficult usage-related questions about the ID5 platform or services
  • Act as an escalation point for complex customer support cases and questions, and lead troubleshooting efforts as necessary, including some Javascript debugging of ID5 code on websites
  • Help build our Services practice, including developing best practices, customer facing assets, and internal resources
  • Interact daily with our clients and partners via email and over the phone/video conference

What are we looking for?

  • A good understanding of advertising technology principles and their technical implementation, ideally gathered during 3-5 years of experience in the industry
  • Excellent troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally
  • Good self-organization and process-oriented, proven ability to manage projects
  • Outstanding communication and presentation skills
  • An excellent communicator with strong relationships and presentation skills, fluent in English and ideally in a second European language
  • Strong ability to translate technical concepts to a non-technical audience
  • Someone with the ability to see the bigger picture while still being detail-oriented and willing to dig deep into issues
  • An entrepreneur-minded individual who will thrive in a startup environment. Responsibility, autonomy, enthusiasm, humility, and drive are key characteristics required to be successful in this role

What we offer to our talent

  • Remote working: you can work from anywhere in the world
  • A competitive compensation package, including stock options in ID5
  • WeWork membership and option to work from different WeWork locations
  • Regular offsites to enjoy face-to-face time and to bond further with your colleagues
  • A dynamic environment that offers room for growth and development to all employees
  • A friendly, international, and multicultural team
  • We are proud to be an equal opportunity employer. We celebrate diversity and are passionate about creating an inclusive environment in which all employees can thrive

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ID5 Overview

ID5's ambition is to provide premium media owners and independent technology providers with a transparent, scalable, privacy compliant advertising identity solution to help them fight back against these platforms. To accomplish this, ID5 has built the first shared identity platform for the advertising technology industry. ID5 was created by seasoned ad tech specialists with 30+ years of combined experience. It was launched in September 2017 and raised a seed funding round in March 2018. It currently employs 10 people in London and Paris.

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