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Customer Success Manager


ID5 / US - Remote / Client Services & Strategy
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Job Overview

Do you want to work for a dynamic and disruptive ad tech start-up that views the current shifts in the digital advertising market as an opportunity to make a strong difference? If you share our ambition to make digital advertising a better place, we would love to hear from you!

About this role:

This role will be working closely with ID5’s strategic customers (DSP, SSP, Data Platforms, Brands & Agencies). The candidate will act as the primary point of contact throughout the onboarding process and will also be on hand to resolve any issues once they are live with the ID5 service. This person will help deliver a service structure / Account Management plan to meet partners’ ongoing expectations. Crucial to this role is the ability to build relationships at multiple levels across an organization, strong attention to detail, and the capacity to understand technical setups within the AdTech industry to troubleshoot any issues related to the integration.

Responsibilities:

  • Work closely with strategic global customers to explain the ID5 value proposition and its benefit in a cookie-less world
  • Onboard customers to the ID5 identity platform by explaining the service, liaising with the various stakeholders (commercial, technical, legal), communicating technical specifications and providing training and support.
  • Be the first point of contact for usage-related questions, coordinating with internal resources (product, operations, R&D) to provide accurate and timely responses.
  • Define and deliver a service structure to these partners to expand ID5’s scope of work (adding new geos and developing more senior relationships) and to meet their ongoing expectations
  • Liaise with ID5’s Product and Development teams to contribute to the design of new features and capabilities to improve the service by providing feedback from clients and prospects.

Qualifications

  • Up to 4 years of work experience in Advertising Technology.
  • A keen interest in technology and ideally with foundational experience in Ad Operations or Technical Account Management. Someone with a quantitative mind, who has a strong interest in and understanding of digital advertising technologies and has the ability to simplify complicated technical topics
  • A person committed to customer success with a strong sense of service and willingness to help grow relationships.
  • An excellent communicator with the ability to build strong trusted relationships, fluent in English and ideally in a second language
  • An entrepreneurial-minded individual who will thrive in a startup environment. Responsibility, autonomy, enthusiasm, humility, drive, and a willingness to learn are key characteristics required to be successful in this role

What we offer to our talent

  • Remote working: you can work from anywhere in the world
  • A competitive compensation package, including stock options in ID5
  • WeWork membership and option to work from different WeWork locations
  • Regular offsites to enjoy face-to-face time and to bond further with your colleagues
  • A dynamic environment that offers room for growth and development to all employees
  • A friendly, international and multicultural team
  • We are proud to be an equal opportunity employer. We celebrate diversity and are passionate about creating an inclusive environment in which all employees can thrive

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ID5 Overview

ID5's ambition is to provide premium media owners and independent technology providers with a transparent, scalable, privacy compliant advertising identity solution to help them fight back against these platforms. To accomplish this, ID5 has built the first shared identity platform for the advertising technology industry. ID5 was created by seasoned ad tech specialists with 30+ years of combined experience. It was launched in September 2017 and raised a seed funding round in March 2018. It currently employs 10 people in London and Paris.

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