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Job Overview

The Technical Writer is responsible for developing and maintaining product documentation, to convey clear and effective product details for an optimal end-user experience.

This role will write new help center articles and update existing content like release notes, procedural, conceptual, and reference content based on content guidelines and existing processes for a Help Center hosted in Zendesk. The individual is also required to take screenshots and GIFs for inclusion in the articles. Becoming a subject matter expert is an important aspect of the role in order to create and deliver content in a fast-paced environment.

This individual will support the documentation team and play an active part in Amobee’s go-to-market process.

This role is available in any of our US office locations, remote or hybrid.

Responsibilities

  • Write and maintain technical documentation in a timely and qualitative manner on Amobee Products to ensure support for evolving product releases and business needs.
  • Understand product features to be able to write the most accurate and relevant documentation.
  • Peer content review and support as needed.
  • Learn tools and processes that support Amobee’s Help Center.
  • Produce content in a variety of formats (e.g., text, visual, gifs).
  • Required Qualifications

  • 3-5 years of experience as a technical writer developing customer documentation at technology or digital media companies.
  • Experience with content management systems (e.g., Zendesk, Freshdesk, Atlassian Confluence).
  • Strong written communication skills and the ability to turn highly technical information into clear, concise, and focussed messaging that’s easy to understand for Amobee’s end users.
  • Experience with Screen Capture or graphics Software like SnagIt, Photoshop, etc.
  • Ability to collaborate with technical subject matter experts to develop content.
  • Desirable Qualifications

  • A Bachelor’s degree in Technical Writing, Communications, Computer Science is desirable.
  • Experience with one or more of the following: HTML, XML, CSS, or Javascript.
  • Latest Jobs at Amobee


    Amobee Overview

    The world’s leading independent advertising platform, Amobee unifies all advertising channels—including TV, digital and social—across all formats and devices, providing marketers with streamlined, advanced media planning capabilities powered by in-depth analytics and proprietary audience data. In 2018, Amobee acquired the assets of Videology, a premier software provider for advanced TV and video advertising. Amobee’s platform, with the addition of Videology’s technology, provides the most advanced advertising solutions for the convergence of digital and advanced TV, including linear TV, over the top, connected TV, and premium digital video.

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