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Account Manager, Publisher Platform

Quantcast / London / Client Services & Strategy
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Job Overview

We are currently hiring for an Account Manager for our Publisher Platform team in London!

This team is a lean startup-like unit within Quantcast focused on a range of innovative products across Identity, Privacy, Measurement, and Supply. These include the newly launched cookieless solutions such as Quantcast Connect and QID, The Quantcast Publisher Platform (audience analytics), and developing supply solutions (inventory/monetisation), consulting with some of the biggest Publishers in the world. We work with the likes of Reach, Immediate, Hearst, Conde Nast, Buzzfeed, CNN and many more.

We are looking for an Account Manager who will drive customer adoption, retention, and product expansion for Quantcast's Publisher product suite. What you'll do:
  • Educate and help onboard customers to the Quantcast Publisher Platform, our audience analytics platform
  • Introduce new product features and initiatives such as Quantcast Connect and other cookieless initiatives - all the while providing a consultative approach to all developments in Privacy (eg, IAB TCF) and the Identity space (a strong understanding of privacy/ID and its impact on the ecosystem will be advantageous)
  • Ensure client engagement with product and retention
  • Work with clients and peers to define technical requirements that will ensure successful integration for all Quantcast customers
  • Identify opportunities for alpha/beta product partnerships and drive these to completion
  • Consult with publisher partners to uncover their needs and formulate how our products can drive value to their businessRun product trainings and feature workshops for our clients
  • Act as the voice of the customer internally; work closely with Product Management, Product Marketing, Engineering and other departments to influence product roadmap and positioning as it relates to client needs
What you already have:
  • 5 years'+ experience as a client-facing account manager, customer success or account strategy background, preferably in Ad Tech in the post-GDPR landscape
  • Working knowledge of GDPR and its impact on the ad ecosystem
  • Adaptable, intellectually curious, and an inherent problem solver who seeks to understand process, procedures, and techniques
  • Commercially-minded with a track record of successful cross/upselling would be advantageous.
  • Strong experience working with either publishers or ad tech platforms
  • Ability to convey technical concepts in a way that is easy for clients and non-technical partners to understand
  • Extremely strong attention to detail, ability to QA own work, and passionate about being organised
  • Strong customer service attitude including interpersonal and problem-solving skills
  • Proven ability to prioritise and manage multiple tasks, projects and ever-changing priorities
Bonus points for:
  • Experience working with data and analytics and/or Identity and privacy products
  • Not being afraid of coming into occasional contact with browser developer tools, JavaScript and HTML!
What you'll get from us:
  • Great work atmosphere with fun, inclusive teams all driving towards the same goal
  • Attractive salary
  • Fully covered health insurance
  • Parental, sick and time off benefits
  • Mental and physical health benefits and resources
  • Corporate Gym discounts for GymFlex
  • Career development opportunities
  • Flexible working
  • Free office meals and snacks
  • Pension and stock benefits
  • Workplace focused on inclusion
  • Childcare benefits
  • 25 days annual leave per calendar year

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Quantcast Overview

Quantcast is an audience intelligence and measurement company headquartered in San Francisco. Combining machine learning, a privacy-by-design approach, and live data drawn from more than 100 million online destinations, Quantcast provides software, information and advertising services for marketers, publishers and advertising agencies worldwide. Founded in 2006, Quantcast has employees in 20 offices across 10 countries.

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