Customer Success Manager
Who we are
DoubleVerify is a leading software platform for digital media measurement, data and analytics. DV’s mission is to be the definitive source of transparency and data-driven insights into the quality and effectiveness of digital advertising for the world’s largest brands, publishers and digital ad platforms. DV’s technology platform provides advertisers with consistent and unbiased data and analytics that can be used to optimize the quality and return on their digital ad investments. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best in class solutions across the digital advertising ecosystem, helping to build a better industry. Learn more at www.doubleverify.com.
What you’ll do
DoubleVerify is looking for a Customer Success Manager to join our growing team based in New York. The Customer Success Manager plays an integral role in testing and onboarding new strategic DV clients, establishing KPIs, overseeing the campaign setup process and launch, educating end users on the DV product suite and analytics, establishing best practices, and offering ongoing support during the first 3-6 months of the client relationship.
The Customer Success Manager will work closely and collaboratively with Sales, Account Management, Implementation, Marketing Analytics, and Product Management teams to deliver world class customer service and solutions to clients. This person will strategically assess client product needs and will be responsible for educating customers on how the DV product suite can best be leveraged to meet brand-specific business goals and objectives.
From the start of the customer relationship, the Customer Success Manager will build an account profile and playbook for each new client or prospect to ensure ongoing success with their long-term Account Manager.
Who you are
DoubleVerify is powering the new standard of marketing performance, giving advertisers clarity and confidence in their digital investment. Built on best practices, DV solutions create value for media buyers and sellers by bringing transparency and accountability to the market, ensuring ad viewability, brand safety, fraud protection, accurate impression delivery and audience quality across campaigns to drive performance. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most value out of their media spend by delivering best in class solutions across the digital ecosystem that help build a better industry.
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