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Job Overview

RollWorks, the B2B division of NextRoll, Inc., is seeking a Customer Media Strategist to join our growing team. In this role, you will be instrumental in providing value to our customers and integral to growing our business. You will be part of a small but skilled team managing the relationships and strategies of our many small business to mid market customers.

You will proactively challenge yourself to be on top of industry and competitive trends, be a leader and project manager to get things done efficiently internally and externally, a strategic thinker, and data analyst who brings life to the clients numbers.

You will be working with an industry-defining team with a clear vision, surrounded by intelligent and friendly people who are passionate about taking on and overcoming challenges together and leading a new category in the ad-tech / mar-tech space. This is an opportunity to have a material business impact on a quickly growing company in a developing and growing space.

This position is open to remote work in approved states.

The impact you’ll make:

  • You will be part of a team responsible for managing, growing, and renewing a portfolio of existing RollWorks customers, providing guidance to help them meet their goals
  • Analyze customer data to develop creative strategies to improve campaign performance and RollWorks business-level impact
  • Support several Customer Success Managers by understanding your customers' businesses so we can advise, structure, and execute on relevant Account Based strategies
  • Become an industry, market, and platform / product expert by learning the Rollworks platform, how it works, how to measure success and opportunities, and how we fit and play in the market
  • Share customer feedback and data with our product team and collaborate with them to have a direct impact on the product’s evolution

Skills you’ll bring:

  • Minimum of 1-3 years of B2B account analytics, preferably in a MarTech or SaaS company
  • Proven ability to pull and present data for QBR, upselling and renewal processes, finding and illustrating issues and opportunities
  • Strong understanding of the ad-tech and B2B mar-tech space
  • Proven project management and organizational skills

Ideal Personal Attributes:

  • Highly organized on different levels - ability to work for several stakeholders
  • Business acumen - ability to research companies and industries to understand and relate to customers, translate data into meaningful conversations
  • Good active listener - converting understanding into recommendations
  • Receptive to feedback and embraces growth mindset
  • Willingness and ability to adapt to internal changes in a fast-paced environment
  • Unquestioned ethics and clarity around doing the right thing for our customers, for your co-workers, and for the company

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NextRoll Overview

NextRoll is a marketing technology company delivering products ambitious marketers use and rely on to grow their businesses. Powered by machine learning and integrated data platforms, NextRoll’s technology serves tens of thousands of businesses globally through its three business units: RollWorks, an account-based platform for business-to-business marketing and sales teams, AdRoll, a growth marketing platform for direct-to-consumer marketers, and NextRoll Platform Services, a platform-as-a-service for consumer and merchant marketplaces. NextRoll is a privately-held company headquartered in San Francisco, CA.

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