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Publisher Solution Specialist


Adform / Madrid / Technical Services
This job post has now expired. Please see the other Adform jobs available.
Job Overview

Publisher Solution Specialists have an exciting and dynamic role working with internal experts, publishers, ad networks and tech vendors. You will be part of Customer Success team located either in Spain or Italy and provide services to customer across Western Europe markets.

Working as a Publishers Solution Specialist means that you have an excellent client service mindset and a passion to look behind the scenes of the ad tech and online marketing industry. You possess expertise Supply Side products and enjoy maximizing yield effectiveness and efficiency publishers. You are a key player to coach customers on Adform's products through trainings, best practices, and by answering their requests.

By utilizing your expertise in Adform products, you will be able to make solutions that empower our client’s success. You use your industry and media knowledge to monitor the set-up of existing accounts, ensure best-in-class application, and help to exploit Adform's tech-stack to the max.

Your responsibilities

  • Becoming a partner and maintain relationships with customers in providing high solutions-oriented service from a technical and functional perspective
  • Introduce new features, technical functionalities and best practices
  • Ensure successful campaign management and overall client satisfaction
  • Have regular meetings and follow ups with assigned customers to help and educate them to utilize our platform the best way
  • Support regional leadership to grow and develop the overall Adform business
  • Be a liaison between Customers and Adform Product Management and Development teams in order to provide feedback from customers and make sure it is executed
  • Coordinate and drive the trainings and on-boarding process of new customers and holding groups
  • Escalate cases/situations that could result in dissatisfaction from the customers. Analyse each case and come up with new processes to prevent such situations in the future
  • Work closely with local Platform Solutions Specialists, Consultants, Account Manager/Directors and Client Support teams in Vilnius in order to assure the quality of support

We expect you are/have

  • At least 1+ year relevant ad tech industry experience
  • BA/BS degree or equivalent practical experience
  • Experience in account management, AdTech platform management, customer support roles, or consultancy
  • Ability to understand the special needs of publishers and to develop a suitable setup accordingly
  • Proven experience of working with publishers or SSPs
  • Strong analytical and technical background with a strong sense of business acumen
  • Excellent English communication skills – both verbal and written, ideally Italian or Spanish
  • Proactive personality with excellent organizational and problem-solving skills
  • Ability to translate complex technical concepts to non-technical audiences
  • Great match to Adform DNA: Open & Caring, Agile & Innovative, Ownership Mindset

It would be an advantage if you had

  • Hands-on experience in operating in other Ad Servers, SSP’s
  • Adform platform knowledge

Our promise

  • You will have an opportunity to learn and grow on a daily basis
  • You will work with highly professional and knowledgeable colleagues
  • Your Leader will ensure transparent, up to date communication and support your needs
  • You will be given challenging and unique tasks with creative approach to problem-solving
  • You will be surrounded by dynamic, inspiring and international environment

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Adform Overview

Adform is the only global, independent and fully integrated advertising platform built for modern marketing. Its unique enterprise technology, Adform FLOW, harnesses superior user experience and a scalable, modular and open architecture, to enable seamless management of the whole campaign life cycle. It provides clients with enhanced control and transparency across their advertising operations, including ownership of all data from their campaigns. Since 2002, Adform has developed technology to enhance human/machine collaboration and deliver augmented intelligence, thereby amplifying business results for its clients around the world.

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