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Product Manager, Salesforce Adminstrator

Amobee / New York / Product & Design
Job Overview

Product Manager, Salesforce Admin role is a part of a newly formed tools and systems team under Sales Operations. In this role you will be responsible for owning and managing Salesforce roadmap. You will work closely with global Commercial teams to help identify business challenges and solutions through leading requirements design, evaluating existing implementations and helping build tools and processes that scale. To be successful in this role you’ll need to use your analytics, business skills and raw smarts to solve complex problems, be comfortable working with a high level of ambiguity and have confidence to push back on requests that aren’t in the best interest of the overall organization. You must have a demonstrated understanding of various business functions and processes and ensure that provided solutions align with the overall business strategy.
Responsibilities

  • Significantly contribute to the overall platform strategy to support our Revenue, Business Analytics and Finance organizations
  • Interface with business partners and senior leadership to ensure projects have proper impact and adoption
  • Clearly communicate requirements to development team
  • Speak for the product, and ensure alignment in the overall strategy
  • Clearly communicate direction and priorities across all stakeholders
  • Drive all Product Launch decisions including the management of all alpha/beta feedback
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
  • Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: Functional & non-functional requirements; Use cases; User stories; Screen and interface designs; Reporting & data requirements; As-is and To-be process flows
  • Drive and challenge business units on their assumptions of how they will successfully execute their plans in Salesforce.com by applying your knowledge of the platform as well as system design best practices
  • Identify, document, and communicate operational processes and all training documentation for Amobee’s use of Salesforce; conduct user training
  • Provide daily support to global users; identify top issue drivers and propose solutions to mitigate
  • Review, evaluate, and recommend new Salesforce features and/or new business use-cases and how they can best integrate with Salesforce Infrastructure
  • Assist in development of shared Salesforce tools and infrastructure, including analytics, audit and alerting systems
  • Be an expert in understanding advertiser and customer needs
  • Act as a technical lead to review and make design and implementation suggestions
  • Maintain working knowledge of new CRM functionality to identify what impact it may have on the user base
  • Ensure best-in-class security standards are developed and maintained
  • Perform hands-on configuration of all new and existing functionality including user management, security, custom objects, page layouts, validations, workflow, flows, process builders, , reports and dashboards and customized applications to support internal Salesforce environment
  • Requirements

  • Bachelor’s degree or compensating work experience
  • 3+ years previous experience implementing and configuring Salesforce.com &/or cloud infrastructure (Salesforce.com admin certification preferred)
  • Fluent with Lightning, but comfortable navigating in Classic
  • Operational experience in maintaining and updating large-scale Internet services and sales operations
  • Understanding of, and demonstrated successful experience with Salesforce.com architecture and the following modules: applications, objects, formula fields, custom views, and other intermediate complexity content
  • Understanding of the capabilities and constraints of the Salesforce CRM application coupled with good understanding of general business processes (Sales, Marketing, etc.)
  • Business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users
  • Strong attention to detail
  • Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams
  • Can engage with enterprise clients and understands how they work and think; can craft approaches that are effective for important external stakeholders
  • Strong negotiation and problem-solving skills, with energy & enthusiasm for solving unknowns
  • Analytic and quantitative capabilities – ability to use data to drive product decisions and process improvements
  • Appreciation for the software development process and the varying personalities in the cross-functional groups we work with
  • Sees ahead clearly, can anticipate future consequences and product trends accurately; has broad knowledge and perspective, and is future-oriented
  • Excellent communication skills, executive presence, and command of group dynamics in order to drive team and stakeholders to effective decisions or consensus
  • Experience Managing vendor relationships and third party integrations
  • Digital Marketing experience is a plus!
  • Superior verbal and written communications skills
  • Experience with integrating Salesforce 3rd party solution providers and productsKnowledge of Agile development practices, particularly sprint planning and assessment
  • Advanced experience with Collaboration tools (ex: Atlassian Tools [Jira, Confluence, etc.], GSuite, Slack, etc.)
  • Visualforce experience is a plus!
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    Amobee Overview

    The world’s leading independent advertising platform, Amobee unifies all advertising channels—including TV, digital and social—across all formats and devices, providing marketers with streamlined, advanced media planning capabilities powered by in-depth analytics and proprietary audience data. In 2018, Amobee acquired the assets of Videology, a premier software provider for advanced TV and video advertising. Amobee’s platform, with the addition of Videology’s technology, provides the most advanced advertising solutions for the convergence of digital and advanced TV, including linear TV, over the top, connected TV, and premium digital video.

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