We are immediately hiring a strong Senior / Customer Success Operations Manager to join our growing team in Redwood City (when we eventually return to the office).
This key contributor on the Customer Success team supports omnichannel publishers with world-class customer service and troubleshooting experience in mobile ad serving. The role requires the ability to explain technical information to broad audiences and coordinate with internal teams to deliver on schedule.
As PubMatic's products and services evolve, this CSOM stays at the forefront of monetization strategies to ensure that publisher onboarding + optimization best processes are well defined and implemented successfully across the Customer Success team.
The successful candidate will have a unique ability to combine ad operations knowledge, technical and creative thinking with strong communication skills.
Nice to Have:
PubMatic is a digital advertising technology company for premium content creators. The PubMatic platform empowers independent app developers and publishers to control and maximize their digital advertising businesses. PubMatic’s publisher-centric approach enables advertisers to maximize ROI by reaching and engaging their target audiences in brand-safe, premium environments across ad formats and devices. Since 2006, PubMatic has created an efficient, global infrastructure and remains at the forefront of programmatic innovation. Headquartered in Redwood City, California, PubMatic operates 13 offices and nine data centers worldwide.
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