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Senior / Solutions Engineer, Audience Solutions


PubMatic / New York / Technical Services
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Job Overview

PubMatic is at the forefront of providing new addressability solutions to continue driving both superior revenue for publishers + ROI for advertisers on the open internet.

This Solutions Engineer will drive Audience customers' success by launching and optimizing both new and existing integrations. While you'll wear many hats in the data solution lifecycle, your core responsibility is to reimagine and perfect how our customers use audience solutions to enable and continuously improve campaign performance. You will develop, plan and implement the strategies and operations of our Audience Encore product, as we evolve our offerings to support customer. In this new role under the Audience Solutions of the Addressability group, you will be a significant contributor to our success.

Responsibilities include partnering with the internal and external teams to design and execute implementation plans for customers, collaborating with Product Management and Engineering teams to coordinate and develop resources. As well, you will support the Sales team to drive opportunities with new partnerships and grow existing customers. The ideal candidate will have experience working within an agile team environment or startup but also experience with a large organization with established systems and processes.

Responsibilities:

  • Influence product roadmap functionality based on market-driven requirements

  • Respond to escalations for Audience Encore clients relating to integration issues, reporting and analytics discrepancies, and any other technical issues

  • Participate in and contribute to on-site quarterly business reviews with clients to review technical issues and product support opportunities

  • Regularly interact with the audience sales, operations, product management, and business leads

  • Understand how the core engineering team solves escalated problems + apply that knowledge when a similar issue is registered in the future

Qualifications

  • 5+ years of relevant experience at a DMP or on a technology platform with at least a few years in a similar role

  • Ability to present clear project plans and communicate with teams to deliver results on time

  • Strong oral and written communication skills; ability to communicate effectively to both senior technical engineers and customers

  • Ability to provide technical translation to internal sales teams and non-technical customers

  • Strong knowledge of data management systems Oracle/MySQL, web development API protocols, HTML, Javascript, HTTP

  • Moderate knowledge of Unix and scripting languages - i.e. Shell, PHP, Linux

  • Bachelor's degree in Computer Science or relevant technical stream

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PubMatic Overview

PubMatic is a digital advertising technology company for premium content creators. The PubMatic platform empowers independent app developers and publishers to control and maximize their digital advertising businesses. PubMatic’s publisher-centric approach enables advertisers to maximize ROI by reaching and engaging their target audiences in brand-safe, premium environments across ad formats and devices. Since 2006, PubMatic has created an efficient, global infrastructure and remains at the forefront of programmatic innovation. Headquartered in Redwood City, California, PubMatic operates 13 offices and nine data centers worldwide.

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