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Customer Care Specialist

Criteo / Barcelona / Client Services & Strategy
This job post has now expired. Please see the other Criteo jobs available.
Job Overview

As Customer Care Team we see the client at the center of everything we do. We provide an excellence customer support and enable our clients drive better commerce outcomes through our world-leading Commerce Media Platform.

  What you will be doing?

  • As you are the first point of contact for Criteo, your goal is to provide an excellent customer support to all incoming client requests using email or live chat.
  • You work in a multinational Customer Care Team responsible for all European clients where collaboration, communication and teamwork is key to solve our clients’ requests.
  • You provide support to the clients if the requests are related to campaign setup, budgets, creatives, technical issues, billing and payments. You escalate the performance related questions internally, to the Account Strategy team.
  • You have interest in learning and solving technical issues to help clients running a desired advertising campaign.
  • You have good organizational skills to know where the right information is or how to find it. You enable Criteo clients to navigate through and use our Advertising Platform by sharing the right instructions.
  • You provide an excellent operational service to our clients by applying SLAs and demonstrate prioritization skills.
  • You understand the importance of tracking customer support efficiency metrics (reply time, resolution time, CSAT) ensuring you follow this in your day to day.

  • Who you are?

  • Multiple languages preferred. Fluency in English and French, as well as either Spanish or Italian
  • Client centricity - ability to understand customers' need and provide the best solution.
  • Strong attention to detail
  • Ability to multi-task, prioritize, and manage time effectively
  • Capacity to explain things simply and demonstrate value to clients
  • At ease to work on different platforms and tools (Excel/Salesforce/internal platforms)
  • Ability to work and deliver strong results in a dynamic environment
  • Strong technological knowledge, with a passion for technical reading and writing
  • Latest Jobs at Criteo

    Criteo Overview

    Criteo is the global technology company powering the world’s marketers with trusted and impactful advertising. 2,800 Criteo team members partner with over 20,000 customers and thousands of publishers around the globe to deliver effective advertising across all channels, by applying advanced machine learning to unparalleled data sets. Criteo empowers companies of all sizes with the technology they need to better know and serve their customers.

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