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Technical Account Manager, Platform


Quantcast / New York / Technical Services
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Job Overview

Are you a self-starter with a real passion for digital advertising on the open internet? Do you thrive in dynamic start-up environments? Do you love using an analytical approach in resolving customer issues?

We are looking for a Technical Account Manager (TAM) to join our growing Platform Client Services team! At Quantcast, the platform TAM seeks to support platform customer needs, demonstrating client centricity, problem solving expertise and technical acumen.

Leading a book of top-tier accounts on the Quantcast Platform, TAMs are responsible for learning their client’s marketing goals, running client onboarding, providing frontline technical support, driving customer engagement and advising on the best way to use the platform to help clients find success. They will also bridge the customer to our product and engineering teams, relaying client feedback, influencing the product feature roadmap and communicating product updates and improvements out to clients.

Responsibilities
  • Lead post-sale onboarding for new platform customers and continuously support platform client requests to bring value to customers and ensure success on the platform.
  • Become an expert on the Quantcast Platform and help customers understand the software in order to drive value and achieve their marketing goals.
  • Collaborate with customers to uncover their needs and align the correct products to meet their business needs and goals.
  • Monitor product usage and work to increase adoption and “stickiness” of the software suite.
  • Investigate and advise on campaign related concerns. Concerns may include data discrepancies (impression, click, conversion, etc.), issues related to fraud and brand safety, site tag implementation, poor performance, creative issues, and integrations with various third party systems.
  • Act as the voice of the marketer internally; work very closely with product management, product marketing, engineering, sales and other departments to influence the product roadmap.
Requirements
  • 4-5 years of experience in online advertising or SaaS client centric role supporting a technology platform.
  • Adaptable, intellectually curious, and an inherent problem solver. Seeks to understand process, procedures, and techniques.
  • Strong experience in customer facing communications and comfortable presenting to large groups in person or via screen share.
  • Basic knowledge and shown familiarity with troubleshooting Ad-Servers / Integrations and Tag management platforms. Similarly, working with languages such as JS / HTML.
  • Strong written and verbal skills, particularly in conveying technical concepts in a way that is easy for clients and non-technical partners to understand.
  • Sharp attention to detail, ability to prioritize multiple tasks, communicate effectively and work in a dynamic environment. Ability to work both independently and as part of a team.

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Quantcast Overview

Quantcast is an audience intelligence and measurement company headquartered in San Francisco. Combining machine learning, a privacy-by-design approach, and live data drawn from more than 100 million online destinations, Quantcast provides software, information and advertising services for marketers, publishers and advertising agencies worldwide. Founded in 2006, Quantcast has employees in 20 offices across 10 countries.

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