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Customer Success Director - Buy Side


ID5 / US - Remote / Client Services & Strategy
This job post has now expired. Please see the other ID5 jobs available.
Job Overview

This role is responsible for the ongoing management of key platform partners using the ID5 shared identity platform. This candidate will deliver a first-class service structure enabling short and longer term growth potential. This role is based in the US, but will work with clients operating globally. The candidate will also work closely with the global ID5 team to share knowledge and align on successful market initiatives. Clients are positioned across the buy side of the industry (Data, DSP and Brands). This is a key time of growth for ID5 and this is a hugely exciting opportunity to deliver a business critical solution to platforms transitioning into a post cookie world.

What will you do?

  • Management of ID5’s existing buy-side and data platform partnerships.
  • Involvement in pre and post sales integration and ongoing commercial structure of partnership.
  • Define upsell potential across partnerships and present new and emerging ID5 products to client teams.
  • Develop global relationships across organisations to ensure maximum coverage.
  • Act as internal liaison to the product team ensuring client requests are appropriately prioritised including a contribution to new features & capabilities (where applicable).
  • Develop clear service structure with key clients; understanding of client KPIs, day to day support, issue resolution and delivering longer term service structures including monthly and quarterly reviews with key stakeholders.
  • Clearly position ID5 as thought leaders within client organisations presenting wider market initiatives, opportunities for growth to feed into longer term partnership strategy.

Who are we looking for?

  • 4-8 years of experience in a role of Customer Success management / partnership management
  • Demonstrated track record of nurturing client partnerships / excellent account management skills; ability to deliver a structure to facilitate both short and long-term growth.
  • Excellent presentation, communication skills and attention to detail.
  • Natural leadership skills and a desire to grow as a manager in our Customer Success team
  • A technical minded and service orientated individual who will thrive in a start-up environment.

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ID5 Overview

ID5's ambition is to provide premium media owners and independent technology providers with a transparent, scalable, privacy compliant advertising identity solution to help them fight back against these platforms. To accomplish this, ID5 has built the first shared identity platform for the advertising technology industry. ID5 was created by seasoned ad tech specialists with 30+ years of combined experience. It was launched in September 2017 and raised a seed funding round in March 2018. It currently employs 10 people in London and Paris.

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