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Team Lead, Account Management

DoubleVerify / New York / Client Services & Strategy
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Job Overview

As a Team Lead you will be accountable for the people management of a New York based team in addition to managing a strategic account portfolio for the company. You will work very closely with management and cross department teams such as Implementation, Finance, Sales, Product Management, and Engineering to ensure delivery of world-class customer service. The Team Lead plays an integral role in recommending and implementing strategies for driving ongoing client product needs. The Team Lead is also responsible for educating customers and team members on all aspects of the DoubleVerify product suite and how products can be leveraged to meet their goals and objectives.

  • Development and oversight of East Coast based Account Management team
  • Evaluate team and individual performance against personal goals
  • Constantly monitor and improve customer satisfaction as it relates to the DoubleVerify campaign execution, implementation, and fulfillment processes
  • Enforce, monitor and enhance all campaign-related policies and procedures
  • Manage and/or participate in ongoing process improvement initiatives
  • Provide strategic and tactical service to complex, high touch customer base
  • Proactively oversee assigned portfolio, identifying growth opportunities and up-sell potential within existing client base
  • Ensure the quality of services and solutions, including satisfactory resolution of all support requests, and troubleshooting of all reporting, ad-serving and data issues
  • Compile performance evaluations for each client, highlighting the DoubleVerify value proposition throughout
  • Understand and effectively communicate DoubleVerify’s value proposition, technology, and partnerships as relates to growth of current and prospective client accounts
  • Develop and maintain strong relationships with internal stakeholders across Product, Marketing, Sales and Finance
  • Develop and maintain strong relationships with clients across senior and mid-management levels
  • Participate in client meetings to understand partner goals and objectives
  • Manage and participate in ongoing process improvement initiatives
  • Attend offsite meetings, conferences and industry events as necessary

Who you are

  • 5+ years in a customer facing and customer support role with experience in the online media industry
  • 2+ years of direct team management in a fast-paced, transactional environment with a deep understanding of the online media/advertising industry
  • Bachelor's degree from an accredited university
  • Exceptional working knowledge of Microsoft Excel and PowerPoint
  • Salesforce experience, including Salesforce design and development as relates to business process
  • Strong process management and analytical skills
  • Strong organizational skills, rigorous attention to detail, drive for excellence, and a positive “can-do” approach
  • Proven ability to balance the need of the customer while maintaining corporate objectives
  • Ability to work with internal and external customers to find solutions to challenges
  • Passion and desire to play a key role in driving new business to success in the advertising technology space
  • Ability to conduct business in multi languages is highly desirable

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DoubleVerify Overview

DoubleVerify is powering the new standard of marketing performance, giving advertisers clarity and confidence in their digital investment. Built on best practices, DV solutions create value for media buyers and sellers by bringing transparency and accountability to the market, ensuring ad viewability, brand safety, fraud protection, accurate impression delivery and audience quality across campaigns to drive performance. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most value out of their media spend by delivering best in class solutions across the digital ecosystem that help build a better industry.

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