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Associate Manager, Client Solutions


Amobee / Singapore / Client Services & Strategy
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Job Overview

The Client Solutions Manager owns the client-facing relationship and ensures superior client service through premium campaign management, relationship development and account growth. In addition to assisting with in-person client meetings, the Client Solutions Manager collaborates cross-functionally and partners closely with the Team Lead/Account Director on strategy, campaign management and analysis outputs. The Client Solutions Manager would strive to maximize client retention and generates upsell revenue by delivering best-in-class reporting, insights and results.
Responsibilities

  • Plan/strategise, manage, optimise and report digital campaigns from end-to-end
  • Proactive and positive attitude, always willing to partner with team members and colleagues along with providing white glove service to clients
  • Serve as the main point of contact on all client-related queries specific to the portfolios assigned
  • Own campaign performance, upsell opportunities and troubleshoots any delivery issues
  • Provide proactive day-to-day communication, optimization recommendations, and mid/post campaign reports
  • Oversee the quality of campaign set-up and ongoing performance against client objectives, ensuring client satisfaction is fully met
  • Escalate any client feedback/issues to Team Lead/Director
  • Identify new opportunities or processes to work more efficiently both internally/externally
  • Coordinate and lead client calls, vendor meetings, quarterly business reviews
  • Requirements

  • BA/BS degree
  • 4-5 years’ experience in Digital Media, Programmatic experience preferred
  • Knowledge of the digital ecosystem/landscape and understanding of industry trends
  • Well versed in digital vocabulary and media metrics math
  • Good operational knowledge of Google Marketing Platform (CM360, Google Ads, SA360, DV360) and Facebook Ads
  • Excellent critical thinking and presentation skills
  • Excellent relationship management skills and a good team player
  • Self-motivated to dig in to learn about products, technology, customers, and competitors
  • Process-oriented with strict attention to detail
  • Ability to prioritize and focus on multiple tasks in high- pressure situations
  • Strong knowledge of Microsoft Office and G-Suite
  • Key Stakeholders:
  • Internal: Account Servicing Team, Operator Data Team, and Platform/Product TeamExternal: Direct Clients, Media Vendors and Partners
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    Amobee Overview

    The world’s leading independent advertising platform, Amobee unifies all advertising channels—including TV, digital and social—across all formats and devices, providing marketers with streamlined, advanced media planning capabilities powered by in-depth analytics and proprietary audience data. In 2018, Amobee acquired the assets of Videology, a premier software provider for advanced TV and video advertising. Amobee’s platform, with the addition of Videology’s technology, provides the most advanced advertising solutions for the convergence of digital and advanced TV, including linear TV, over the top, connected TV, and premium digital video.

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