Customer Success Manager

Criteo / Boston / Client Services & Strategy

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Job Overview

As a Customer Success Manager, you will play a vital role supporting Criteo’s growth by serving as the first point contact across a range of Criteo’s advertisers and across various topics. This role offers the opportunity to learn and own specialty areas, expand your knowledge and responsibilities, work on projects across various departments within the organization, grow within our team and organization, and influence the optimization of our processes, all while helping customers and working with a tight-knit team!

What you'll do:

Deliver excellent customer service while troubleshooting and addressing technical, creative, and data related advertiser requests

Educate advertisers on Criteo’s Management Center functionality and best practices, partner with our product teams to deliver feedback to enhance and evolve Criteo’s platform

Provide first-level troubleshooting for Criteo products and features

Accurately document client interactions while adhering to varying service levels across advertisers

Work alongside the Account Strategy team to help deliver quantitative and qualitative strategic insights for advertising partners

Working with partner teams (Technical Solutions, Data Analytics, Creative Services) to support account strategists in providing exceptional service at scale

Become a master CRM user, proficient in updating fields, creating and managing Insertion Orders

Who you are:

Passion for solving problems and helping people walk away happy

Exceptional organization skills and ability to multi-task across various responsibilities, stakeholders, and topics; exceptional attention to detail

A love for working collaboratively across multiple teams

Ability to learn quickly and thrive in fast-paced environment

Self-driven, comfortable working and navigating ambiguous challenges autonomously

Enjoys thinking outside the box, and love’s driving results for clients and has desire for more information

Open-minded, flexible, positive; constantly curious about how things work and persistent desire to make things work better

Enthusiasm for client education and empowerment

Job added on Friday 5th March 2021