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Client Service Manager

BidSwitch / New York / Client Services & Strategy
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Job Overview

IPONWEB is an industry pioneer and world leader in the engineering and operation of highly customized, real-time media trading systems for publishers, advertisers, agencies and innovative technology companies. With more than 12 years’ experience driving innovation in the ad exchange and real-time technology space, IPONWEB is the ‘behind the scenes’ technology provider that many of the world’s leading industry players rely on to successfully power their media and data businesses.

In keeping with the rapid expansion of our business, we are looking for highly motivated individuals with a passion for ad tech to join our Client Services team. This role spans several client engagements, often working on projects in distinct parts of the ad tech ecosystem.

Role Purpose:

Reporting to a Client Partner, managers work side-­by-­side with a client’s product, business and technical teams to develop a vision, define the technology which supports that vision, and prioritize the development necessary to achieve it. They directly manage projects from conception to production release, and are responsible for the ongoing success of the engagement post­production. Managers will also interface directly with internal project management, engineering, and leadership teams to ensure success on behalf of their clients.

Key Responsibilities:

  • Manage day-­to­-day aspects of the client engagement­ including communication, prioritization, & risk management; includes project management and strategic responsibilities.
  • Work with the engineering organization on roadmap definition, development, delivery, and evolution
  • Manage delivery against the solution roadmap, including working with project management & engineering functions to define development milestones and track progress
  • Conduct ongoing solutions evaluations, technical opportunity assessments, and competitive analyses to ensure solutions are developed within the current business context
  • Support the development and contributions of the rest of the Client Services organization­ including direct management and general best practices sharing
  • Represent the client within the IPONWEB organization and the IPONWEB organization during all industry events and client visits

Person Specification:

  • 3-5 years of client facing experience, preferably in the ad technology space
  • Passion for learning a client’s business and meeting their problems with cutting-edge technology solutions
  • Possess superior communication, presentation, project management, problem solving, and prioritization skills
  • Demonstrable experience in understanding complex technical concepts and communicating these to a business audience
  • Experience working across cross-functional teams
  • Experience mentoring more junior team members
  • A high degree of self-motivation
  • A thirst for knowledge and learning new things
  • Enthusiasm

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BidSwitch Overview

BidSwitch is focused on continually pushing the boundaries on what programmatic advertising can do. Engineered by IPONWEB, BidSwitch was created to help programmatic technology companies meet the challenges and redundancies produced by the rapidly expanding global real-time ecosystem. As a company, BidSwitch is completely neutral and never takes a position on media. We are focused on solving the underlying technical complexities and inefficiencies that hamper platform interconnectivity and trading at the infrastructure level.

Today, BidSwitch facilitates more than 350 supply and demand technology partners globally to connect and trade media across the display, mobile, native, video, TV, DOOH and VR ecosystems — all via a single standardised integration. By integrating with BidSwitch, partners* can instantly access hundreds of platforms through normalised protocols. The unique myBidSwitch UI includes features that make maintaining, optimizing and customizing relationships between supply and demand fast and easy.

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