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Operations Executive


Xaxis / London / Technical Services
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Job Overview

The Operations team is responsible for establishing and powering operational excellence across GroupM Digital. Our team supports the business in two areas – Programmatic Operations & Business Operations and the team has business knowledge, expertise and experience required to support all of the different GroupM Digital operating models. Our team maintains the business systems and processes that are key to operate efficiently. Operations is also responsible for defining best practices and evaluating new products or solutions to ensure that we deliver excellent results for our agencies and their clients

About the role

A technical role, the Operations executive is responsible for delivering efficiencies and improvements through technical solutions. To ensure that best practice is being maintained by operational teams and they are maximizing the use of the platforms.

A technical role, the Operations executive is responsible for delivering efficiencies and improvements through technical solutions developing reporting and automating workflow.

Role requirements

Analytical thinking – to help create the world’s most advanced Intelligent Media capability. Able to create automated, scalable solutions to enable the delivery of business objectives. Strong understanding of database management and able to deliver solutions that will deliver efficiency and performance improvement. Whilst also supporting ad hoc reporting requests from internal and external teams using platform APIs or database access.

Client-centricity – Support the Agency teams to build closer connections via consistent ways of working. Work with other teams including EMEA Marketing Science to provide client specific solutions for our top clients. Be an evangelist for the narrative that simplifies and clearly articulates the objective of the Operations team, highlighting the benefits they bring to our teams and their clients.

Business growth – Help deliver the operational excellence required to become the world’s most advanced Intelligent Media capability and enable our agency teams to deliver maximized profit from GroupM Digital’s products & services. Drive adoption of Copilot and automation initiatives developing simple solutions that improve workflow. Work with the Head of Operations to define the operational requirements and develop a scalable solution for all new initiatives.

The behaviors we are looking for

Collaboration – working with multiple stakeholders to capture requirements, create proposals and deliver the desired results. Contribute to the UK Operations road map to create visibility and facilitate the deliver key initiatives.

Innovation – use extensive operational and programmatic knowledge to develop new solutions and evolve existing ones. Ensure our work is trusted by our agency teams and that it delivers growth for our clients.

The skills we are looking for

Professionalism – be well organized and deliver to deadlines. Balance open sharing of information with information security, and show integrity towards colleagues, suppliers, and clients. Keep a commercial focus within the operational approach.

Good communication – use active listening to take on feedback from multiple sources and use it to make decisions and problem solve. Communicate effectively with colleagues at all levels in GroupM and the agencies, verbally and in writing, to promote good teamwork. Articulate the benefits of the Operations approach in a compelling and engaging way to maximise adoption of tools

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Xaxis Overview

Xaxis transforms digital media into business outcomes. We maximize the ROI of our clients’ digital media investments by combining purpose-built AI, advanced cross-channel solutions, and dedicated programmatic expertise to develop and optimize to success metrics that connect directly to their business goals. Founded in 2011, Xaxis is GroupM’s advanced programmatic media arm, delivering outcomes for more than 3,000 brands in 48 markets around the world.

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