Client Engagement Manager

The Client Engagement Manager is responsible for fostering client relationships across a wide range of verticals through hands-on management campaigns utilizing OpenSlate data targeting. The Client Engagement team provides all day-to-day client execution, including: client onboarding training, data performance trouble-shooting, optimization consultation, and contextual analytics reporting. In the future, this role will likely evolve and the title may change to include responsibilities that fall into the DV social team remit.

In partnership with the sales team, you’ll work to deliver world class service and prove the value of OpenSlate/DV data and insights to our clients. This position will work closely with internal teams including Implementation, Product Management, Engineering, and Finance as well as external teams to to continuously improve the client experience for our customers.

• Campaign Management: Set & manage client expectations with clients pre-campaign. Monitor campaign’s alignment to performance & objectives + make optimization recommendations as necessary, Troubleshoot and solve common implementation problems and address client issues as they arise
• Client Retention: Maintain strong communication with clients to properly explain OpenSlate's data solutions and campaign management best practices. Foster and expand both client and internal relationships; notifying stakeholders about future business opportunities
• Ongoing Education: Formal and ad hoc client training on OpenSlate data implementation & best practices. Develop and maintain expert level proficiency with the OpenSlate data tool set & adjacent platforms
• Process & Workflow Development: Understand and articulate OpenSlate product differentiations + provide guidance to clients on what services best meet their needs. Ensure continuous evaluation and analysis throughout each campaign to inform and evolve products & services

About you

• 3+ years overall work experience
• 1-2 years of experience in Sales or Account Management with a deep understanding of the online advertising industry
• Bachelor’s Degree from an accredited institution
• Direct experience working at one or more of the following: advertising agency, publisher, ad network or demand side platform

• Comprehensive understanding the online media marketplace
• Self-motivated, independent thinker and a team player, who will hit the ground running
• Proven ability to handle multiple deliverables with tight deadlines, manage competing priorities, and consistently perform in high-pressure environments.
• Outstanding written and verbal communication skills, capable of conveying issues clearly, making points concisely and ensuring successful overall communication channels.
• Ability to interact and communicate effectively with all levels of management including senior executive level
• Organized with a rigorous attention to detail, drive for excellence, and a positive “can-do” approach
• Passion and desire to play a key role in driving a new business to success in the advertising technology space