As a Customer Success Manager, your main focus will be to provide value to our customers by helping them set goals, increase usage, and achieve desired outcomes for their businesses. Reporting to the Manager of Customer Success, you will be responsible for renewing and expanding customer accounts, serving as each customer's main point of contact and collaborating with RollWorks sales and product teams to ensure success. The ideal candidate has a highly developed drive to be successful and doesn't shy away from even the most challenging problems and is relentless in always looking for better solutions for our customers.
This role is open in our San Francisco, New York City, Salt Lake City offices, or Remote.
Proof of COVID-19 vaccination is required to enter a US NextRoll office. Please notify us to request accommodation.
You will be working with an industry-defining team with a clear vision, surrounded by intelligent and friendly people who are passionate about taking on and overcoming challenges together and leading a new category in the ad-tech / mar-tech space. This is an opportunity to have a material business impact on a quickly growing company in a developing and growing space.space and supporting the marketing and sales personas.
Not sure that you might not be perfect for this role? You should still apply! We’ll review your application for other opportunities. We're always on the lookout for talented people and we're committed to developing each employee's career with over 1,800 training classes offered every year.
NextRoll is a marketing technology company delivering products ambitious marketers use and rely on to grow their businesses. Powered by machine learning and integrated data platforms, NextRoll’s technology serves tens of thousands of businesses globally through its three business units: RollWorks, an account-based platform for business-to-business marketing and sales teams, AdRoll, a growth marketing platform for direct-to-consumer marketers, and NextRoll Platform Services, a platform-as-a-service for consumer and merchant marketplaces. NextRoll is a privately-held company headquartered in San Francisco, CA.
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