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HR Manager, EMEA


MiQ / London / People & Places
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Job Overview

We’re MiQ, a programmatic media partner for marketers and agencies. We’re experts in data science, analytics and programmatic trading, and we’re always ready to react and solve challenges quickly, to make sure our clients are always spending their media investments on the right things in the right places.

Our business keeps growing and we keep getting better because we keep hiring smart new people. People who can challenge conventions and shake things up. People who want to connect with people all over the world to make great things happen. People who are as excited by the opportunities of programmatic marketing as us.

Working in partnership with local and global team members, you will guide and support MiQ’s HR practices in the EMEA region. Managing our HR Coordinator and HR & Office Assistant, you will help the EMEA HR team to drive a world-class Employee Experience. A subject-matter-expert, you will act as an advisor to managers and employees, providing guidance on best practices on a wide variety of HR matters. Responsible for ensuring the seamless execution of HR operations (including, but not limited to, recruitment, onboarding, immigration, and employee relations), you will plan, develop, propose, and implement productive approaches to align with our overall growth and talent strategies. As this is a new role in the EMEA HR Team there is scope for you to really make this role your own.

JOB RESPONSIBILITIES

As the HR Manager, you will drive the delivery of best-in-class HR operations across our EMEA offices in the UK, Germany and Dubai. This will include acting as an advisor and support to our employees. Your main responsibilities will include:

Delivering Results

  • Accountable for all HR administration throughout the full employee lifecycle across EMEA.
  • Following and adhering to multiple countries' regulations; partnering with HR Director to manage any legislative situations that arise
  • Managing the recruitment lifecycle and liaising with the Hiring Managers and Interviewers in relation to all recruitment needs, creating job descriptions, briefing recruiters and interview teams and reporting on key recruitment performance metrics.
  • Acting as the escalation point of contact for all candidates and recruitment agencies throughout the recruitment process, and ensuring all applicants have a positive experience and receive constructive feedback post interviews.
  • Oversee the completion of the monthly payroll report & producing reports to assist with management information and audits, supporting the EMEA Payroll Manager with any HR related queries raised as part of the monthly Payroll processing.
  • Ensure that DEI principles are integrated into all HR practices (partnering with the global and local DEI team)
  • Maintaining and improving the HRIS, ATS and related systems, ensuring data integrity at all times and creating new system workflows as needs arise.
  • Owning and enhancing the regular cadence of HR Metrics reporting across EMEA
  • Providing information about HR policies to employees and ownership of all level employee relations matters

Coach & Develop

  • Managing the HR Coordinator and HR & Office Assistant; coaching, supporting, and building their skills to help them grow
  • Organising work among team members on projects, including setting priorities and delegating
  • Providing in-the-moment feedback to, brainstorming with, and encouraging our managers and leaders on employee relations and team matters
  • Providing instruction and coaching to managers in regards to HR processes, procedures, and best practices
  • Proactively managing changes to HR practices based on evolving legal and regulatory requirements
  • Modelling a learning mindset by asking questions, onboarding feedback, and encouraging a "win or learn" mentality

Persuading and Influencing

  • Building a deep knowledge of what the challenges are for each department and country within EMEA
  • Developing relationships of trust with managers and employees across all levels of the business.
  • Demonstrating the value of best practices for employment decisions and employee relations issues
  • Actively sharing knowledge and suggesting solutions for unexpected scenarios
  • Partnering with the global TA team, providing guidance and support throughout the hiring process to ensure quality hires across the region
  • Building and maintaining effective relationships with all external recruitment partners, and ensuring T&Cs are aligned to company best practice
  • Ensuring everyone adheres to company procedures and recommend process improvements wherever possible

Project Management

  • Scoping and planning projects based on needs analysis and internal data (i.e., engagement survey results, performance metrics, etc.)
  • Setting clear objectives during planning, tying team outcomes to business goals
  • Proactively setting timelines and managing expectations with stakeholders
  • Managing vendor relationships, including conducting initial research and scoping for outside partners
  • Oversee all administration of the annual (and ad hoc) Bonus, Promotion and Salary Review processes.
  • Assisting in the creation and management of the Employee Handbooks and policies for all regions, ensuring updates are implemented in line with changes in legislation
  • Managing the end-to-end Visa process for all levels of employees
  • Partnering with the HR Advisor across all the end-to-end parental leave processes for all levels of employees
  • Partnering with Talent, Finance, Tax and Legal teams for all matters related to people planning and organisational growth including engaging outside counsel in scoping of requirements to set up new entities in new geographies as we scale

Innovation

  • Practices “First Principle” thinking: takes time to identify the exact problem that exists and the different options available to solve it; selects the right solution based on its ability to solve the real problem
  • Support HRIS initiatives and system development activities aimed at implementing new functionality that supports and streamlines HR data processing, acting as a champion of HR system utilisation
  • Work closely with the HR Advisor and Payroll Manager to enhance our employee experience offerings
  • Work closely with the global L&D team to create a world class onboarding experience for EMEA employees at all levels
  • Keep up-to-date on HR best practices and proactively develop initiatives and solutions to enable our business growth plans, creating strategies for local and regional teams to meet their needs effectively
  • Use insights to iterate on existing programs to meet the needs of the here-and-now and future to help create the career opportunity of a lifetime for all employees

REQUIRED EXPERIENCE

  • Proven experience in a generalist HR remit, including direct report management experience
  • Experience of, or willingness to learn, legalities and HR best practices across EMEA countries outside of the UK
  • End to end recruitment experience within a fast-paced environment, handling a high volume of recruitment whislt managing varying stakeholder groups
  • Demonstrable experience of building and managing an exceptional candidate experience for all candidates, regardless of whether they are successful or not
  • Employee relations experience, including performance management, disciplinaries and grievances
  • End to end ownership of Family-Friendly and Immigration processes
  • Proven record of success in handling a variety of projects and people in a fast-paced environment
  • Experience in the creation and adaptation of Employee Handbooks, policies and processes
  • Advising managers and employees across all levels of the business on HR policies and processes

REQUIRED SKILLS

  • Working knowledge of HRIS, ATS & L&D systems (HiBob & Greenhouse experience ideal but not required)
  • Strong relationship building capabilities, and ability to influence stakeholders at all seniority levels.
  • Ability to handle confidential information and issues with discretion and sound judgement
  • Strong organisational skills and attention to detail; ability to prioritise and time-manage effectively
  • Interest in coaching and guiding new and junior managers
  • Proven critical-thinking skills and the ability to use data to develop insights and strategies, backed by strong reporting and Excel skills
  • Willingness and ability to conduct administrative detail work with high accuracy
  • Ability to deal with ambiguity, tight timelines, and multiple priorities and able to adapt as needed to meet shifting business needs and approaches
  • Models professional maturity - welcomes, reflects on, and integrates feedback, always seeks solutions, voices concerns respectfully, holds self accountable, and encourages others to do the same
  • Alignment with MiQ's core values/culture
  • A can do' attitude to provide energy, drive and enthusiasm
  • A dream to grow your career as the company scales

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MiQ Overview

We’re MiQ, a programmatic media partner for marketers and agencies. Our better connected approach to programmatic advertising means we can connect data, discover insights and activate them in high-performance campaigns to deliver real business outcomes for our clients in an increasingly divided world. Making the most of your data is complex. You need to connect all your first party data, enhance it with the right second and third party data, analyse it with data science technology and resources, then use the insights you gather to build creatives with the right messages and target them to the right audiences with expert programmatic trading. We connect the right people, industry partnerships, and technology in a complete programmatic stack so we can solve your precise business challenges by maximising the value of your data.

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