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Technical Account Manager


VideoAmp / US - Remote / Technical Services
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Job Overview

Roles & Responsibilities

  • Collaborate daily with demand and supply partners through the VideoAmp activation & VideoAmp measurement platform to help grow distribution & revenue
  • Trusted advisor for clients and first point of contact for technical support to execute a smooth onboarding and implementation experience
  • Subject matter expert on onboarding methods such as pixeling, log file ingestion, 3rd party enablement etc
  • Continued support for book of business by resolving any questions or requests that arise
  • Provide technical support by debugging and troubleshooting clients and partners’ implementations by utilizing internal databases and tools
  • Lead contact for troubleshooting our solutions including but not limited to pixel troubleshooting, schema mapping, platform bugs, and clean room integration
  • Work cross-functionality with internal teams in product and engineering if needed to investigate, resolve, and help update clients or team technologies, processes, or policies where needed
  • Daily communication with account teams for reviewing current and upcoming business needs and timelines
  • Operations lead for any testing including UI changes or new products that the team will provide support for
  • Familiarity and certification with various internal and external ad serving platforms
  • Owning and developing end to end documentation on processes or workflows for the team, helping build out knowledgebase

Required Experience/Skills

  • Bachelor’s Degree preferred
  • 3+ years of proven experience within an ad operations role or relevant experience
  • Deep understanding of ad operations, trafficking, and 3rd party vendors such as DSPs, SSPs or Ad Servers
  • Passion for designing processes that scale and “getting their hands dirty” by digging into technical operations for optimal solutions
  • Demonstrated experience in product storytelling, positioning, value proposition and differentiation
  • Capacity to manage multiple projects with tight deadlines
  • Basic knowledge of JS/HTML/SQL a plus.
  • Strong documentation skills for capturing the project and processes

PERKS: LIFE IS SHORT. WORK SOMEPLACE GREAT.

  • Unlimited paid time off each year
  • Company sponsored health, dental and vision benefits for you and your dependents
  • Annual vacation and childcare stipends
  • Access to state-of-the-art fitness classes and personal trainers to promote your well-being. Live and recorded virtual workout classes everyday + weekly yoga/pilates/wellness opportunities
  • Quarterly fitness challenges
  • Work from home set up provided
  • 1:1 Nutrition/Food program options
  • Partnership with DoorDash for meal deliveries
  • Wellness (Financial Wellness, Modern Health)
  • Employee Advisory Groups / Proactive Social Groups
  • Pet Funds + Pet Care Savings
  • 401k Plan
  • Everyday discounts
  • Referral Bonus
  • Progressive approach to paid parental leave
  • Epic personal and professional growth opportunities

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VideoAmp Overview

The VideoAmp Platform enables advertisers to optimize their entire portfolio of linear TV, OTT and digital video to business outcomes, measuring how their ads performed against metrics that matter. Powered by the largest, highest quality commingled TV datasets and data science methodologies built from the ground up, we have created a privacy-compliant suite of solutions for advertisers, agencies and publishers to discover, amplify and analyze the entire path to conversion.

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