Technical Specialist

Flashtalking is hiring Technical Specialists to join our platform support team. The Technical Specialist is a subject matter expert on digital advertising technologies with emphasis on issues related to JavaScript Ad Tag implementation on websites and in mobile apps. The Technical Specialist will work closely with internal Campaign Managers and technology teams as well as external publishers, clients, and partners to support desktop and mobile advertising campaigns.

Primary Job Functions

• Troubleshoot JavaScript, CSS, and HTML code issues with digital ads on web pages and in mobile apps to identify root causes and fix issues directly or advise others on solutions.

• Solve issues related to ad tag implementation, complex URL structures, and data reporting discrepancies.

• Respond to internal help tickets and document solutions in company knowledgebase.

• Master a complex existing codebase that powers our display ads.

• Perform in-depth analysis of technical issues and escalate to engineering team with concise written detail.

• Work directly with media agency clients, ad tech partners, and publishers as a representative of the Flashtalking technology team.

required skills

• 2+ years applied JavaScript, CSS, and HTML work experience.

• Strong debugging skills using browser developer tools and network traffic inspectors like Charles or Fiddler.

• Experience with ticketing or task management systems like JIRA, Bugzilla, Basecamp, or Asana.

• High comfort level with web design best practices and core internet principles (You understand things like HTTP response codes, URL encoding, event models).

• Understanding of internet advertising technologies (ad tag implementation, click and impression tracking)

• Excellent analytical and problem-solving ability.

• Professional written and spoken communication. Able to communicate about complex topics in a simple and clear style.

• Able to handle fast-paced environment and approach extreme complexity with a level head.

Experience:

2+ years work experience in digital advertising, web development, or a related technology field

Education:

BA/BS or comparable degree or certification especially in a technical field