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Job Overview

Ogury is seeking an experienced Customer Success Manager to oversee all client service-related aspects of the sales cycle. The Customer Success Manager ideates and executes strategic solutions that will achieve clients’ KPIs and objectives. The CSM oversees the entire process from pricing & campaign structure to seamless launch to the campaign wrap.

This is a customer facing role where outgoing, organized, analytical individuals can thrive in a fast-paced, collaborative environment. The position is best suited for a problem-solver with excellent time management skills, who can provide equal attention to a wide range of client needs and build lasting client relationships.
The Customer Success Manager is a self-motivated and driven team player who is not afraid to roll up their sleeves and get the job done. This person is comfortable in a dynamic start-up environment and is focused on both personal and professional growth.

This role can be based in Chicago or New York City.

What You'll Do

  • Partner with Sales to determine a client’s campaign objectives in order to craft insights-driven RFP responses, including pricing, insights-based targeting tactics & creatives.
  • Be your clients’ advocate and liaise with AdOps, Insights, Design and other internal departments to ensure campaign success during every stage of the sales cycle
  • Provide insightful reporting for pre- and post-sale presentations intended to drive retention and continued account growth
  • Pinpoint upselling opportunities and work directly with the Sales teams to drive incremental revenue.
  • Deliver exceptional customer service by providing timely deliverables and managing client expectations, while showcasing mobile marketing expertise
  • Provide final reporting, insights, and recommendations – inclusive of campaign performance metrics, advanced Ogury Insights, and 3rd party study results.
  • Escalate any issues to management as needed.

Who You Are:

  • 2+ years experience in Account Management, Digital Media, and/or Client Services (mobile experience preferred).
  • Dynamic personality able to effectively engage and influence a variety of audiences, including internal team members and external client contacts.
  • Proven understanding of digital media terminology and mobile industry trends.
  • Excellent communication, and presentation skills, ability to prioritize multiple responsibilities
  • Experience with 3rd party reporting, ad serving, and reporting systems including MOAT, Double Verify, IAS, DCM, Innovid, ComScore, etc.
  • Fluent knowledge of various DSP platforms, buying models, and various channel buying (video, mobile, creative).Comfortable with working in a fast paced, high pressure, quick turn-around based environment.
  • Strong technical aptitude.
  • Positive attitude, and ability to build strong working relationships with others.

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Ogury Overview

Ogury, the Personified Advertising company, has created a breakthrough advertising engine that delivers precision, sustainability and privacy protection within one technology stack, built and optimized for mobile. Advertisers working with Ogury benefit from fully visible impactful ads, future-proof targeting and unwavering protection. Publishers enjoy the rewards of a respectful user-experience, incremental revenues and premium demand with Ogury’s solutions. Founded in 2014, Ogury is a global organization with 350+ employees, including 100 engineers across 11 countries.

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