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Job Overview

Ogury is seeking an experienced Customer Success Manager to oversee all client service- related aspects of the sales cycle. The Customer Success Manager ideates and executes strategic solutions that will achieve clients’ KPIs and objectives. The CSM oversees the entire process from pricing & campaign structure to seamless launch to the campaign wrap.

This is a customer facing role where outgoing, organized, analytical individuals can thrive in a
fast-paced, collaborative environment. The position is best suited for a problem-solver with excellent time management skills, who can provide equal attention to a wide range of client needs and build lasting client relationships.

The Customer Success Manager is a self-motivated and driven team player who is not afraid to roll up their sleeves and get the job done. This person is comfortable in a dynamic start-up environment and is focused on both personal and professional growth.

Key Responsibilities

  • Build and maintain strong, long-lasting relationships with your clients
  • Act as the first point of contact for the agencies and brands
  • Ensuring expertise, excellence and consistency in all aspects of strategically counselling clients; developing effective and creative campaign recommendations with a clear understanding of client objectives, KPIs and targets
  • Identifying opportunities for account growth and collaborate with sales to increase account retention
  • Proactively identifying of new initiatives and tools to increase client excellence
  • Identifying trends in revenue and spending
  • Tracking sales conversion and improving performance
  • Consolidating and reporting Insights to sales team and clients
  • Maintaining communication with company stakeholders

Requirements

  • At least 3 years in the Digital Advertising environment
  • Experience with dealing with clients
  • Able to work to deadlines and work in a highly efficient manner
  • Experience working with Stakeholders and at a Leadership level

Your qualities

  • You’re a self-starter, you can clearly demonstrate your abilities to get things done without direct supervision and understand what it means to deliver excellence to clients
  • You have an unstoppable ability to develop and maintain key relationships with clients
  • Excellent written and verbal communication skills
  • You’re very well-organised with excellent communication and stakeholder management skill
  • Confident conversing with leadership and communicating issues
  • Passionate about the adtech space and excited to work with progressive technology. You keep up with trends in the industry and enjoy staying ahead of the curve with industry developments
What we can offer you
- You’re challenged to find a company that offers the market a truly best in class product solution, future proof to any of the anticipated changes to the digital marketing world, but most importantly offers you a culture to grow and thrive. Ogury provides this, and promises an enviable team.
- The entire digital advertising system has to move to a privacy first model void of any cookies or online identifiers. Ogury is already there and is fit for purpose. This is an opportunity to join a progressive company, and to be a leader not a follower.
- Enviable team culture, incredibly supportive and welcoming
- Competitive salary with a bonus, paid quarterly
- Health Insurance covered
- 25 days annual leave
- Flexible work arrangements, including 3 days working from home

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Ogury Overview

Ogury, the Personified Advertising company, has created a breakthrough advertising engine that delivers precision, sustainability and privacy protection within one technology stack, built and optimized for mobile. Advertisers working with Ogury benefit from fully visible impactful ads, future-proof targeting and unwavering protection. Publishers enjoy the rewards of a respectful user-experience, incremental revenues and premium demand with Ogury’s solutions. Founded in 2014, Ogury is a global organization with 350+ employees, including 100 engineers across 11 countries.

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