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Client Success Executive

Ogury / Madrid / Client Services & Strategy
This job post has now expired. Please see the other Ogury jobs available.
Job Overview

• Build and maintain strong, long-lasting relationships with our clients

• Act as the first point of contact for the agencies.
• Strategically counselling clients; developing effective and creative campaign recommendations with a clear understanding of client objectives, KPIs and targets.
• Identifying opportunities for account growth and collaborate with Sales and Adops to increase account retention.

What you will be doing

  • Partner with Client Success Executives & support them within every step in the Sales Cycle generating RFPs, creating mocks, compiling campaign screenshots & Reporting and wrapping campaigns.
  • Provide insightful Reporting for pre and post sale presentations intended to drive retention and continued account growth.
  • Deliver exceptional customer services by providing timely deliverables and managing client expectations, while snowcasing mobile marketing expertise.
  • Provide final Reporting, insight, and recommendations inclusive of campaign performance metrics, Advanced Ogury Insight, and 3dr party Studies results.
  • Escalate any issues to management as needed.
  • Analyze post campaign campaigns.
  • CRM Management.
  • Follow Up of KPIs.

About you

  • Degree in marketing or digital
  • Must be able to speak and write in Spanish
  • Experience with dealing with clients and developing a positive customer experience.
  • Able to work to deadlines and work in a highly efficient manner.
  • Handling of the Office Package at user level.
  • Good level of English to communicate
  • CRM Management experience
  • You’re a self-starter, you can clearly demonstrate your abilities to get things done without direct supervision and understand what it means to deliver excellence to clients.
  • Good written and verbal communication skills.
  • You’re very well-organised with excellent communication and stakeholder management skill.
  • Positive mindset

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Ogury Overview

Ogury, the Personified Advertising company, has created a breakthrough advertising engine that delivers precision, sustainability and privacy protection within one technology stack, built and optimized for mobile. Advertisers working with Ogury benefit from fully visible impactful ads, future-proof targeting and unwavering protection. Publishers enjoy the rewards of a respectful user-experience, incremental revenues and premium demand with Ogury’s solutions. Founded in 2014, Ogury is a global organization with 350+ employees, including 100 engineers across 11 countries.

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