The Flashtalking Solutions Engineer focuses primarily on the training, onboarding, monitoring, and general support of clients. They are also responsible for ensuring that campaigns leverage data, serve, track and report correctly from a technical perspective. This role requires an in-depth product knowledge along with a strong understanding of ad serving, tracking and data. Solutions Engineers are highly responsive and professional in their communication, enjoy problem solving, and have an ordered and analytical approach. Solutions Engineers should aspire to be a thought leader in Flashtalking ad tech; suggesting platform improvements, best tech practices and identify partners with whom we can collaborate and integrate.
This role is perfect for someone who has a passion for digital media, advertising technology, and using technology to solving customer challenges.
Form close relationships with customers to become their trusted advisor in ad tech
Deliver new customer on-boarding training as well as ad hoc training on new features to ensure their self-sufficiency on our product
Become a product and platform expert, and share that expertise with customers and colleagues
Closely monitor customer campaigns and tenaciously troubleshoot technical issues
Analyze campaigns and offer recommendations to improve performance
Work closely with the Analytics team to develop large budget campaign strategies which achieve customer objectives
Share knowledge with other Global Services team members
Work closely with account managers to identify areas to deepen our customer relationships
Identify ways to improve the operational effectiveness for the SE team; take ownership of issues and improve team efficiency
A degree from a top tier school, in either a technology or an analytical discipline
Excellent client-facing skills and a desire to make them amazingly successful
The ability and confidence to work autonomously as well as being an excellent team player
A strong passion and aptitude in ad technology
A dynamic and flexible personality
Experience in Ad Tech is essential, preferably working with agency side ad servers or trading platforms
Flashtalking is a data-driven ad management and analytics technology company, we use data to personalise advertising in real-time, analyse its effectiveness and enable optimisation that drives better engagement and ROI for sophisticated global brands. Our platform leads the ad management and analytics market by providing advertisers with innovative products, services and support to create, activate and measure data-driven digital advertising across desktop, mobile and connected TV.
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