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Senior Account Strategist, Key Accounts

Criteo / Seoul / Client Services & Strategy
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Job Overview

Criteo is in search of an organized self-motivated Senior Account Strategist, Key Accounts to join our Account Strategy team in Seoul.

You will be driving our key account strategy to grow our business, retain our key strategic clients and maximize customer satisfaction.

You will monitor and optimize existing campaigns to help with increasing our revenue and margins, along with cultivating a strong and productive relationship with clients.

The ideal candidate must have the ability to drive strong business results, deliver outstanding customer experience and industry leading insights; lead and coordinate a virtual team with our supporting functions (Analytics, Technical Solutions, Creative Services); develop strong client relationships and deeply understand their business, anticipate future challenges and bring innovative solutions.

What You’ll Do

  • Drive yearly Account plan and Joint business plan with advertisers, addressing risks and opportunities.

  • Provide top level strategic account management to enterprise clients to ensure retention and client satisfaction

  • Develop and maintain strong partnerships with clients establishing as trusted consultant at all levels, including C-level

  • Advise on client’s digital strategy and educate advertisers on Criteo’s technology across channels and devices

  • Run virtual teams internally to ensure that these key clients have the resources they need to deliver growth.

  • Optimize accounts to improve performance for the advertiser and action growth opportunities to maximize revenue and margin

  • Aggressively grow revenue and track retention of clients and/or agencies, negotiating additional budgets along with upselling new Criteo’s products

  • Analyze a wide range of performance metrics and KPI’s to identify personalized solutions on a client level and make sure client goals are reached (ROI, ROAS, Revenue…).

  • Proactively identify and suggest new processes toward enhancing Criteo’s service

  • Drive and lead internal account management related initiatives with strong collaboration from cross-functional teams including technical solutions, analysts, creative and products

Who You Are

  • At least 6-8 years proven experience in direct client relationships in online performance media for ecommerce players. Expertise in Retail, or Consumer Brand verticals is highly preferred.

  • Demonstrated track record of success in offering outstanding customer service and innovation leading to revenue growth and customer retention.

  • Growth Mindset. Ability to be pro-active and seek out opportunities; Operate as a team player and foster collaboration; Have a broad vision; Tenacious and flexible; Eager to develop and learn; Dare to challenge the status-quo!

  • Ability to assess and resolve advertiser/agency issues encountered in the role and up-sell new products.

  • Strong interpersonal and communication skills.

  • Technical knowledge of site tagging, ad serving and ad ops would be an advantage.

  • BA/BS university degree.

  • Fluency in English and Korean.

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Criteo Overview

Criteo is the global technology company powering the world’s marketers with trusted and impactful advertising. 2,800 Criteo team members partner with over 20,000 customers and thousands of publishers around the globe to deliver effective advertising across all channels, by applying advanced machine learning to unparalleled data sets. Criteo empowers companies of all sizes with the technology they need to better know and serve their customers.

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