Permutive is powering the future of targeted advertising on the Open Web today. As the only Audience Platform built on edge computing, we enable premium advertisers and publishers to plan, build and activate cohorts — all while keeping everyone’s data safe.
We’re a remote-first B2B SaaS company with 150+ people—centred around our London and New York hubs—and growing rapidly. We have received funding from some of the world’s best investors, including a recent $75m Series C led by SoftBank Vision Fund 2.
About the role...
Please note that this is a remote role for which we require someone to be based on the West Coast of the US / working in the Pacific Time Zone.
Permutive is looking for an empathetic Technical Operations Analyst (L2) with strong troubleshooting skills to join the Support team. Using your problem-solving skills and helpful attitude, you will engage with our user base and improve their customer experience by providing quick and sound responses to queries and issues. As a Tech Operations Analyst at Permutive, you will have a direct impact on how publishers drive revenue from our platform and how engineering teams can build software on the edge.
We’re looking for someone excited by the opportunity to join a fast-growing start-up, in a role where you'll be able to have a positive impact and take ownership of the challenges you work on.
About the team...
The Technical Operations team works directly with our customers across the globe. We aim to delight our most important users with friendly and personalised support while gathering feedback to drive improvements to our products. You'll work closely with every part of the organisation, including Product, Engineering, and Customer Success, to help scale Permutive globally.
This role is well-positioned for career progression into our L3 Support Engineering, Sales Engineering, Solution Architects, and Customer Success teams. As an early hire, you'll have the opportunity to be exposed and contribute to every aspect of the business, from product decisions and development processes to strategy.
What you will be doing…
We'd love to hear from you if you have
We'd be particularly excited if you have
We take a structured, objective approach to salary-setting, which is based on market information, our compensation strategy, and your experience and capability as assessed through our interview process.
For a typical candidate with strong technical support experience plus most of our requirements, we would likely pay around $95,000 + options. For a candidate with a breadth of experience, and who meets several of our bonus criteria, we’d pay up to $102,500 + options.
Permutive is the only publisher data platform built on edge computing. We enable publishers to increase their data driven advertising revenue and make revenue diversification a reality, whilst keeping user privacy at the heart of our technology. Some of our customers include BuzzFeed, Business Insider, The Economist, Condé Nast International, Immediate Media and Burda Forward
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