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Product Expert / Product Technology & Operations Analyst

Criteo / Barcelona / Product & Design
Job Overview

Criteo is a global technology company that enables marketers and media owners activate first-party, privacy-safe data to drive better commerce outcomes through our Commerce Media Platform. Our vision is to bring richer experiences to every consumer by supporting a fair and open internet that enables discovery, innovation, and choice.

The Product Expertise team conveniently interoperates with various groups in the organization. On the one hand, we work with internal teams*, designing and building our products, and partner-facing** teams, who strive to strengthen our product suite offering. On the other hand, we interface with client-facing teams*** who leverage our product solutions to prepare, launch, optimize and maintain manage-service client’s advertising campaigns. First, we build our expertise thanks to a close relationship with these internal and partner-facing teams. In turn, our mission is to enable client-facing teams to scale and adapt as our products evolve and their market adoption grows. We achieve this with learning programs and a knowledge-building cycle (documentation and level-2 support), influencing product improvements, and managing roll-out or decommissioning projects. Because our technology and solutions are diverse, product experts get to strengthen and expand their proficiency across technologies, commerce environments, marketing channels, creative and outcomes.

What you will do:

  • Acquire and turn technical & functional product knowledge into documentation and training for our field teams.

  • Prepare client servicing teams with processes and tools enabling the most appropriate use our assets and setup solutions.

  • Manage the operational deployment of new products/features via actionable insights, processes, reports and tools.

  • Answer system or data-related product information requests and help troubleshoot and fix escalated issues.

  • Coordinate efforts among internal teams, ensuring issue resolution, and providing ongoing communication across teams.

  • Analyze recurring issues and look for long-lasting solutions (docs, processes, tooling) to maintain a lean escalation pipe.

  • Drive technical and/or product data migrations and feature decommission projects with all relevant stakeholders.

  • Provide relevant inputs into the product improvement roadmap with business cases gathered from the field.

  • Help in the design of new features, test new development releases, and provide immediate feedback.

  • Track product performance, both adoption rate and outcome for clients, and look for levers of improvements.

Who you are:

  • Experience working in technology, consulting or in an operational capacity

  • B.S. or M.S. in Computer Science, or equivalent degree or experience,

  • Experience with analyzing, troubleshooting, and providing solutions for deep and complex technical issues,

  • Excellent oral and written communication skills, and fluent in English.

  • Ability to work autonomously and come up with new initiatives.

  • Comfortable in an ambiguous, ever-changing environment.

  • Self-learner with the ability and desire to constantly acquire new knowledge and learn new technologies

This organization covers several products with different technologies. You may need to work daily with some of these technologies : SQL / Python / API / Web / JavaScript

* Product, Engineering/R&D, Go-To-Market, Sales Ops

**Technical Partnerships, Business Development, Partner Ops, Global Supply / Publisher Management

*** Ad/Trading Ops, Creative Design, Data Analysis, Technical Solutions / Field Engineering, Customer Care/Service

Latest Jobs at Criteo

Criteo Overview

Criteo is the global technology company powering the world’s marketers with trusted and impactful advertising. 2,800 Criteo team members partner with over 20,000 customers and thousands of publishers around the globe to deliver effective advertising across all channels, by applying advanced machine learning to unparalleled data sets. Criteo empowers companies of all sizes with the technology they need to better know and serve their customers.

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