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Strategic Account Manager

Human / US - Remote / Client Services & Strategy
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Job Overview

HUMAN’s Strategic Accounts Team is composed of innovative individuals whose primary focus is to develop a deep understanding of client needs and aligning those to HUMAN’s value. The ideal candidate possesses expertise in multi-layered relationship building, critical thinking skills and an ability to drive strategic execution. They have a passion for managing all facets of the relationship with named or large key accounts, while ensuring revenue goals are being met. As a core defender of revenue, they will have an acute business acumen to identify additional partnership opportunities, renew current contracts, identify risks and threats to the account and deliver award-winning customer excellence. We are looking for a dynamic go-getter that can successfully navigate working cross - functionally with sales, technical operations, product, marketing and partnerships teams.

What you'll do

  • Build and maintain trusted client relationships, including own day-to-day account management for existing strategic clients, execution of client account plans, develop credibility and influence with key decision makers.
  • Deliver on client renewal business revenue expectationsAbility to identify partnership gaps and create advocacy for our clients
  • Seek upsell opportunities; generate unique partnerships that enhance the value of the client and HUMAN relationship
  • Drive quarterly and annual business reviews to further develop and grow account value
  • Maintain close internal relationships with Sales and Technical Account Management teams to deliver best in class customer service, seamless client experiences and drive adoption of HUMAN’s offerings
  • Eloquently deliver and evangelize the HUMAN story, our purpose, and technology value through a media, ad tech, marketing, and cybersecurity lens.
  • Deliver against and exceed quarterly goals, revenue targets, and other key metrics

What we're looking for

  • 7+ years of account management or strategic partner development experience. Media & Ad Tech or Cyber Security Experience is a plus.
  • 7+ recent years managing marquee clients with strategic significance to the company
  • Strong influencing skills
  • Strong presentation skills and great ability to shepherd meaningful conversations
  • A strong, verifiable track record of managing complex, strategic account relationships
  • Demonstrates effective use of internal relationships and resourcesCritical thinking skills that help shape and execute HUMAN’s strategic account management strategies Flexible & resourceful; Remains calm under pressure with expert decision quality
  • Comfortable navigating a large organization, successfully building trust and advocacy for HUMAN across hierarchical levels from executive to field level
  • Positive attitude and team player with the willingness to roll up sleeves when necessary
  • Values having fun while producing top results with a highly functioning team
  • Able to multi-task and prioritize workload, manage multiple projects at onceTech-savvy; with knowledge of MS Office, Salesforce, and G Suite

what we offer

  • Unlimited vacation policy
  • Competitive salary and bonus structure
  • Medical, dental, and vision insurance for all full-time employees
  • Fully paid parental leave
  • Professional development fundAnnual WFH office budget
  • Great coaching from senior leaders and challenging development opportunities

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Human Overview

HUMAN (formerly White Ops) is a cybersecurity company that protects enterprises from bot attacks to keep digital experiences human. We have the most advanced Human Verification Engine that protects applications, APIs and digital media from bot attacks, preventing losses and improving the digital experience for real humans. Today we verify the humanity of more than 10 trillion interactions per week for some of the largest companies and internet platforms. Protect your digital business with HUMAN.

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