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Customer Success Account Management

NextRoll / Dublin / Client Services & Strategy
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Job Overview

AdRoll is seeking an Account Strategist to support and manage our customers. This is a great opportunity to become part of a dynamic, high performing team, as well as make an impact in the growth of our company. This role is responsible for supporting and growing existing business and you will be instrumental in providing consultative value to our existing customer base through strategy development and product adoption by understanding their fundamental business needs.

This role is open in our Dublin office or remote in Ireland.

Not sure that you might not be perfect for this role? You should still apply! We’ll review your application for other opportunities. We're always on the lookout for talented people and we're committed to developing each employee's career with over 1,800 training classes offered every year.

The impact you’ll make:

  • You will be responsible for leading and growing a portfolio of AdRoll’s existing advertisers and use performance data in creative ways to drive product adoption, upsells/cross-sells, and client retention
  • Foster and strengthen relationships with clients at the highest levels of organizations (Director, VP, C-suite) through email, phone, in-person meetings
  • Provide consultative and strategic marketing guidance for clients to help achieve their business growth goals
  • Be able to evaluate and optimize marketing channels based on metrics such as return on ad spend, cost per acquisition, new customer acquisition engagement, and assist with increasing the lifetime value of our clients' customers
  • Work closely with sales support teams across Solutions Engineering, Dynamic Creative, and Optimization departments to optimize and troubleshoot online advertising campaigns as well as Onboarding teams with a shared goal of development, retention, and growth in new partnerships
  • Partner with the Product team and consistently surface client feedback

Skills you’ll bring:

  • Minimum of 2 years’ sales, account management, or agency experience, preferably with AdTech or Media-Sales background
  • Data driven with very strong analytical and reporting skills
  • You have knowledge of the latest industry trends within the Media, AdTech, and MarTech spaces
  • Exceptional written and verbal communication skills
  • You’re a self starter with a solutions oriented attitude
  • Extremely organized and experienced in managing/prioritizing a high volume of tasks
  • You are passionate about collaboration and working cross-functionally with a host of different teams
  • Adaptive to change and have the ability to learn quickly

Benefits and perks:

  • Great salary, equity, and fully covered medical
  • One month of paid time off and work/life balance
  • 6 months of paid maternity leave/ 3 months of paid paternity leave
  • Join a community of fellow Rollers as a member of one of our Employee Resource Groups
  • Ample opportunities to volunteer with local organizations with NextRoll Gives Back

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NextRoll Overview

NextRoll is a marketing technology company delivering products ambitious marketers use and rely on to grow their businesses. Powered by machine learning and integrated data platforms, NextRoll’s technology serves tens of thousands of businesses globally through its three business units: RollWorks, an account-based platform for business-to-business marketing and sales teams, AdRoll, a growth marketing platform for direct-to-consumer marketers, and NextRoll Platform Services, a platform-as-a-service for consumer and merchant marketplaces. NextRoll is a privately-held company headquartered in San Francisco, CA.

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