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Director, Cloud Platform & Operations


Human / New York / Technical Services
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Job Overview

What you'll do:

    • Understand organizational strategy and goals. Help the team understand decision criteria so they can make prioritization decisions for their sprints and day to day workDevelop the roadmap and OKRs, in conjunction with the other Technology leaders to implement solutions that will support the technology vision and architectural plan. Lead and develop a team of talented Cloud, Operations and DevOps professionals by hiring and retaining top talentEstablish a DevOps culture with the appropriate observability, operational processes, and engineering practices for the teamBuild a healthy succession bench and foster a culture consistent with our brand, organizational values, user/customer focus, and passion for the web.Oversee technology infrastructure including platforms, networks, cloud servers, and systems necessary for all operations with a perpetual eye on cost and security.Lead delivery of software that enables critical internal processes, such as continuous deployment, bot fraud investigation and data ingestion and processesUse your experience to help the team with critical architectural and delivery decisionsDevelop and participate in operations, release management, incident management, problem management, configuration management and change management processesManage cloud infrastructure across multiple regions and cloud providers.Ensure performance and availability according to the published SLAs.Build and support the on-call team in responding to cloud incidents around the clockCreate automation, tools, and technology to support the deployment and operation of our software and other commercial solutions.

Who you are:

  • You have 4+ years of experience in a high tech infrastructure / operations management roleYou have extensive experience in AWS (or comparable cloud provider) stackYou have experience in operations, release management, incident management, problem management, configuration management and change management processesYou have the ability to build processes and policies to establish consistent best practicesYou have demonstrable experience researching and implementing new technologiesYou are a servant leader - you understand that you are here to serve the team and make them successful.You reason from first principles and evaluate options rigorously.You lead by example.You are open, transparent, and work in tight collaboration with anyone.You are naturally curious and passionate about learning and growing your skillset. You have the ability, and more importantly, the passion to teach, coach, and mentor individuals and contribute frequently to educate the greater community.You have both breadth and depth of software engineering expertise.You have excellent verbal and written language skills, especially when talking about code and systems.You are comfortable communicating in a decentralized work environment and across organizations.

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Human Overview

HUMAN (formerly White Ops) is a cybersecurity company that protects enterprises from bot attacks to keep digital experiences human. We have the most advanced Human Verification Engine that protects applications, APIs and digital media from bot attacks, preventing losses and improving the digital experience for real humans. Today we verify the humanity of more than 10 trillion interactions per week for some of the largest companies and internet platforms. Protect your digital business with HUMAN.

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