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Associate Director, Client Services

Finecast / Manchester / Client Services & Strategy
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Job Overview

The Client Services Associate Director is responsible for supporting the Client Services Director in running an agency patch to ensure the smooth running, best practices and successful delivery of all Finecast campaigns. This includes:

  • Represent and champion the CS Team within both Finecast and the wider business
  • Work with the CSD to deliver business revenue and margin targets, closely monitoring the team’s daily output to maximise commercial opportunities, margin and client profitability
  • Ensure the CS team, as well as our clients and wider team, follow the set relevant processes, becoming a guardian of process both internally and externally, escalating bad behaviour to Heads of AV/Video as necessary
  • Work closely with peers to ensure positive cross-team collaboration and effectiveness of shared processes
  • Keep all AMs and SAMs challenged and happy with developmental goals in place thereby creating the best environment for staff retention

Skills and behaviours

  • Team leadership and strong delegation
  • Gravitas
  • Positive and motivated
  • Proactive
  • Process led & detail focused
  • Inter-personal and relationship skills
  • Commercially aware and focused
  • Efficient and organised

Experience required

  • Understanding and knowledge of AV and digital landscape.
  • Substantial experience in an agency or Client Service/Sales/Commercial role.
  • Management of team of 3+ taking responsibility for their growth and development.
  • Commercial delivery: margin, revenue, client satisfaction.
  • A thorough knowledge of campaign planning, management and delivery from start to completion.
  • Understanding of measurement solutions and delivery of client KPIs.

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Finecast Overview

Finecast is a leading addressable TV company which enables advertisers to precision target viewers across on-demand, linear and live streaming TV environments. Finecast gives advertisers the ability to deliver targeted ads to audiences watching TV content across multiple broadcasters, connected devices, set top boxes, over-the-top providers and game consoles – all through a single point of access. Finecast optimises delivery across the entire addressable TV marketplace. With access to hundreds of different targeting segments, from socio-economic to life stage, purchase and financial data, advertisers can identify and reach viewers whenever and wherever they are watching. Finecast is part of GroupM, the media investment group of WPP.

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