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Director, Programmatic Account Services

Xaxis / Chicago / Client Services & Strategy
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Job Overview

As a Director within the Account Handling/Services team, you will oversee the direction and teams responsible for delivering successful programmatic campaigns and strengthen agency relationships. Your objective will be to create efficiency and selling new business to direct advertisers, agencies and web publishers, as well as to manage existing key relationships. You will be providing expertise and guidance on complicated campaigns, providing guidance to creative teams, and managing existing business relationships in line with the execution of operational excellence standardization and best practice. You will meet regularly with team leads and senior executives from our agencies and industry partners to discuss our unique audience buying approach, apply key insights to address client business challenges, and identify new opportunities for joint success. You will be approachable and authoritative, able to engage all levels of agency management with conviction and poise.


  • Own revenue forecasts and oversee profitability of your accounts
  • Identify new business opportunities with existing and new agency clients
  • Collaborate with agency leadership to grow revenue
  • Execute sales tactics, implement marketing strategies and deliver effective sales presentations to consistently earn, retain and increase revenue
  • Manage a cross-functional team, leading the growth and development from entry-level associates through to manager-level staff
  • Meet regularly with all levels of agency partners to identify and qualify business opportunities, evaluate Xaxis service levels, and establish and monitor KPIs and performance metrics of Xaxis-run campaigns
  • Provide strategic input and advice in developing creative solutions to meet our agencies/clients’ marketing goals
  • Evaluate and develop talent of the staff on your assigned agency teams to maintain the highest level of service and expertise in our business
  • Identify training needs and develop recommendations for building the skills and knowledge of our people
  • Act as a mentor to our experienced and senior-level staff and help develop their leadership skills


  • 5+ years’ experience of building and leading an account management or client services function within an agency, network or ad tech company
  • 8+ years’ experience in the digital marketing/advertising industry with a deep understanding of digital marketing goals and best practices
  • Proven knowledge of audience profiles and online ad targeting, agency dynamics, industry technology, campaign pricing models and metrics
  • Working knowledge of Business Intelligence operations and analytics’ best practice within the programmatic landscape
  • Strong experience with SalesForce preferred
  • Existing relationships and contacts with agencies and advertisers a plus!
  • Proven experience and success in project management within BI environments
  • Experience with one or more ad servers or trading platforms preferred (DART, Mediamind, Atlas, Open AdStream, Doubleclick Bid Manager, AppNexus, The Trade Desk)
  • Excellent interpersonal and communication skills

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Xaxis Overview

Xaxis transforms digital media into business outcomes. We maximize the ROI of our clients’ digital media investments by combining purpose-built AI, advanced cross-channel solutions, and dedicated programmatic expertise to develop and optimize to success metrics that connect directly to their business goals. Founded in 2011, Xaxis is GroupM’s advanced programmatic media arm, delivering outcomes for more than 3,000 brands in 48 markets around the world.

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