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Senior Executive - Learning and Development


MiQ / Bangalore / People & Places
Job Overview

MiQ is the leading marketing intelligence company with technology and people that help businesses win. We are experts at ingesting large amounts of data, modelling data to convert into insights and then actioning these insights through a variety of products and services.

Our People have an endearing and unique quality that sets them apart from the rest and that is why our product inspires. Our People make the difference and our values make the people.

In short, MiQ make data valuable, insightful, and intelligent, which helps clients engage customers, grow sales and generate revenue. MiQ offers its clients products and services across Media (which is their programmatic managed media offering), Analytics (custom engineering and data science solutions for business challenges in digital marketing space) and Technology (technology and analytics capabilities geared for their customers use). We enjoy a 97% client retention rate globally across brands such as Walmart, Barclaycard and Ford. MiQ was built 9 years ago by Gurman Hundal and Lee Puri, with its original base in London, UK. Remaining a self-funded business, the company has now grown to over 700 employees, with 15 global offices covering 4 continents.

Our business vision is to empower the marketing divisions with the relevant insights so that they can shape the overall business strategy. It is for this reason MiQ has very exciting and realistic growth expectations over the coming years. It’s a great opportunity to work across a global business while becoming a key contributor within a growing, winning organization.

QUICK FACTS

  • Represent over 450 Client’s Globally
  • 97% Retention Rate of Client’s since Launch
  • 700 Global Employee’s, with a 100% Staff Retention Rate in the first 3 years of the business, currently 93%
  • Offices in London, Manchester, Hamburg, 10 cities in the US, Toronto, Australia and Bangalore
  • Award Winning Infrastructure – Recently voted for the ‘Best Use of Data’ as well as ‘Best Trading Team’ in UK and ‘Most Innovative Brand in Mobile’ in North America

WHAT WE VALUE AT MiQ

  • PASSION - We love and live what we do
  • DETERMINATION - We always find a way to “figure it out”
  • UNITY - We back each other and challenge one another
  • AGILITY - We anticipate the unexpected, embrace and adapt to change
  • COURAGE - We dare to think unconventionally You can find out more about

SENIOR EXECUTIVE – LEARNING AND DEVELOPMENT

This role will be crucial in realizing the ambitious strategy and roadmap for the MiQ Centre of Excellence. Reporting to the Leader of L&D, this person will be responsible for the end-to-end L&D activities across the Business Units and organization.

He/She/They will represent our commitment to our peoples’ development and lives the values of curiosity and continuous development. This person should be solutions-oriented, driven by a desire to support the growth of people, and ambitious, always looking to push the envelope.

They should possess core coaching capabilities, know how to ask probing questions, provide support, and remain objective. Know when to ask for support from more senior members of the talent team as needed.

As a member of the Talent team, they model professional maturity - welcomes, reflects on, and integrates feedback, always seeks solutions, is excellent at implementing solutions within deadlines, voices concerns respectfully, holds self accountable, and encourages others to do the same.

At the macro level, the Senior Executive - L&D will be focussed on understanding the organization strategy and its future capability needs in order to identify learning priorities across the organization. On an individual level, it’s about creating learning environments and implementing the set strategy where employees can continuously develop to be their best.

RESPONSIBILITIES

Overall:

  • Partner with Talent Leads and Business to deliver on the L&D Strategy and Insight creation
  • Plan, design, and implement with in-house subject matter experts and/or external vendors, integrated solutions which include a blended approach to learning (e.g. online webinars, classroom, action learning, short-term assignments, and overseas exposure)
  • Act as internal consultant in sourcing, organising, monitoring, and evaluating internal and external L&D interventions
  • Maintain accurate records and dashboards of learning initiatives, evaluation, and employee learning history. Provide relevant insights basis the outcome
  • Co-ordinate with external partners on matters relating to corporate membership, training, and management of all L&D related benefits and policies
  • Support the team in any other ad hoc projects and initiatives
  • Bring together human and technology elements of development to deliver development opportunities.
  • Create an environment of learning for the business that suits the needs and interests of the employees in a hybrid environment

Design and Content Development

  • Create engaging learning activities and compelling course content that enhances retention and transfer (handouts, slides, takeaways, resources, manager coaching documents) for consumption by new age learners
  • Design of engaging learning material using visual design technology (Dreamweaver, Photoshop, Illustrator) and ability to storyboard
  • Able to rapidly prototype new content modules and materials (i.e., 1-2 weeks, depending on topic)
  • Quickly integrates updates and new learnings into existing content
  • Drive utilisation of the LMS by hosting content and tracking usage
  • Integrates stories and other methods to personalize content for the audience, driving deeper learning

Delivery

  • Independently deliver content to excite and engage the audience in a virtual/physical environment for ICs and New Joiners
  • Manage all exercises within training, observe the room and provide feedback
  • Conduct FGDs and share takeaways with learners/team to share
  • Monitor how effectively Learning has transferred/ embedded
  • Able to conduct rapid audience analysis and adjust style/content in real-time to have the most impact

Evaluation and Effectiveness

  • Gathers and evaluates outcome data to analyze program/content performance
  • Partnering with Talent lead, establishes metrics to measure the success of content
  • Views success through the lens of business goals - does the learning help employees be more effective, enabling the business to achieve its objectives and maintain its competitive advantage
  • Identifies points for improvement, developing solutions and strategies for future iterations
  • When using external partners, provides objective feedback regarding quality and effectiveness of content

Project Management

  • Smooth and flawless delivery of all L&D activities
  • Manage training expenses, aligning with approved budgets
  • Set timelines and manage expectations with stakeholders
  • Coordinates resources/support to ensure on-time delivery of content/programs
  • Manages training vendor relationships, including conducting initial research and scoping for outside training vendors

KEYS FOR SUCCESS

  • Values collaboration - welcomes multiple perspectives and critical debate of ideas
  • Learning-mindset - keeps up to date with current training practices and new methodologies; always eager to learn new skills
  • Strategic thinker - connects approach to the larger business goals
  • Good communicator - able to flex style depending on the situation
  • Solutions-oriented - enthusiastic about finding the best way forward
  • Agile - able to flex “on the fly” and adjust approach without losing momentum
  • Classroom and experience-based knowledge of instructional design fundamentals and frameworks for how adults learn
  • Knowledgeable and able to use Google/Microsoft products to create decks, one pagers, etc. for programs
  • Is familiar with content creation in a virtual classroom (elearning) and comfortable using technology
  • At least 6-8 years of prior experience in a learning and development role, including responsibility for creation and delivery of learning content

Latest Jobs at MiQ


MiQ Overview

We’re MiQ, a programmatic media partner for marketers and agencies. Our better connected approach to programmatic advertising means we can connect data, discover insights and activate them in high-performance campaigns to deliver real business outcomes for our clients in an increasingly divided world. Making the most of your data is complex. You need to connect all your first party data, enhance it with the right second and third party data, analyse it with data science technology and resources, then use the insights you gather to build creatives with the right messages and target them to the right audiences with expert programmatic trading. We connect the right people, industry partnerships, and technology in a complete programmatic stack so we can solve your precise business challenges by maximising the value of your data.

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