In order for Criteo to build a market leading Supply Side Platform we will need to build strategic relationships with the major Demand Side Platforms and Agency Holding Companies. Much of that success will be dependent on building a strong Customer Success team to nurture those relationships, support our internal Agency Sales team and look for strategic opportunities for growth across all client types. You’ll divide your time between supporting the Agency Sales team on pitching Criteo Curated Audiences and managing the growth opportunities for each DSP partner. Criteo will open supply curation within our First-party Media Network, including the ability to leverage Criteo’s unique audience interest and intent data while buying on a DSP of the agency’s choosing. You will be involved in supporting the pitch process, setting campaigns up for success, ensuring delivery and making optimizations and recommendations to achieve client goals. The Customer Success Manager will have a good grasp on the ad tech industry, Criteo Supply products, and will play a pivotal role in building the Criteo SSP from the ground up. If you thrive in a start-up like environment, have great communication skills with the proven ability to influence and persuade, we want to hear from you.
Build and maintain strong, long-lasting relationships with our 3rd Party DSP partners by delivering on the following:
You will become a strategic partner for each DSP within your remit, building a roadmap for growth across your portfolio and executing against it. You’ll do this by conducting regular performance analysis on the account, liaising with your clients to understand their business needs. Working in conjunction with the Analytics and Technical teams to identify key trends and using that data to develop a growth strategy. Your focus will be on delivering this strategy to the DSP in order to drive business outcomes
Negotiating contracts (addendums) and closing agreements on opportunities that maximize profits
Working with the DSP to identify product related needs that will drive the growth of the Criteo SSP. Advocate for these product needs internally.
Forecasting and tracking spend e.g. quarterly spend results and annual forecasts for the 3rd Party Demand partners
Issue escalation. Being the communication lead on any issues with the partner integration. Liaising with Product on the resolutions and how to communicate them to the 3rd Party Demand partners
Master the Criteo SSP value proposition and effectively communicate this both internally and externally. You’ll do this by supporting sales calls with Criteo’s Agency Sales team to pitch Criteo Curated Audiences and answer any questions around deal ID curation, our DSP partners or the supply itself
Position yourself as an expert with your partners through strategic recommendations and prescriptive optimizations during the sale process
Manage operations and cross functional communication with internal agency stakeholders belonging to different Criteo business units.
Provide feedback and partner with the Product team to align on priorities and strategy for your agency clients
Taking an active role in the monitoring of the campaigns and work with the campaign management team on any necessary changes to ensure we stay on track to meet the goals of the client
Communicate the progress of client led monthly/quarterly initiatives to internal and external stakeholder
Serve as the lead point of contact for any partner related topic and prepare any required internal reports on the status of the partners account
Key stakeholder in escalating areas of the business that are either jeopardizing the partnership or preventing Criteo from maximizing spend
You have excellent communication skills and have a proven track record in building strong client relationships
Exceptional team player with proven ability to lead through influence
5+ years’ experience working within the Agency landscape in a relationship management role. Programmatic media buying experience within an Agency environment would be a strong plus.
Experience working cross-functionally across commercial, operations, and product/technical teams
Demonstrated ability in project management and presentation skills
Detail oriented mindset with the ability to thrive in fast-moving, highly collaborative, ambiguous environments,
Entrepreneurial thinking and the ability to act effectively with only high-level direction,
Proven track record translating product solutions to customers in order to drive sales and strategic account conversations
Proficient in the use of word, excel and PPT
Criteo is the global technology company powering the world’s marketers with trusted and impactful advertising. 2,800 Criteo team members partner with over 20,000 customers and thousands of publishers around the globe to deliver effective advertising across all channels, by applying advanced machine learning to unparalleled data sets. Criteo empowers companies of all sizes with the technology they need to better know and serve their customers.
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