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Senior Technical Program Manager

Human / US - Remote / Technical Services
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Job Overview

At HUMAN, we are all about keeping it human. We are the global leader in bot mitigation. We protect more than 200 enterprises—including the largest internet platforms—from sophisticated bots by verifying the humanity of nearly one trillion online interactions every week. The most sophisticated bots look and act like humans when they click on ads, visit websites, fill out forms, take over accounts, and commit payment fraud. We stop them.Founded in 2012 in a Brooklyn sci-fi bookstore, our Bot Mitigation Platform protects enterprises from the sophisticated bots that threaten them. It’s an ongoing war that we fight passionately every day. Join our mission to stop bots, disrupt the economics of cybercrime, and keep it human.You will be part of the Detection team. We are a diverse team of security researchers, data scientists, data analysts, and machine learning engineers. Our team is responsible for researching and deploying new methods for identifying bots, rapidly responding to new emerging threats, while maintaining a highly precise detection engine across all of our products.

What you'll be doing;

  • Coordinate, track, and deliver technical projects that span across multiple teams in the organization including detection, threat intelligence, signals, engineering, and customer success.
  • Develop and execute internal operational processes at scale. Drive change and efficiency with internal and external partners.Plan requirements, identify risks, manage schedules, and communicate clearly with project stakeholders.
  • Create project management best practices, tool selection, templates, rules of engagement amongst stakeholders and provide internal training to teams.
  • Contribute to a program/project management community of practiceImplement and maintain the Product Operations program’s best practices, tool selection, templates, rules of engagement among stakeholders, and report status and progress to senior leadership. Oversee Product and R&D’s periodic internal audit and reporting for SOC2 Type 2, SAEE, and other compliance programs.
  • Facilitate cross departmental initiatives to implement a new release life cycle and document operations in coordination with R&D and customer-facing teams in Sales, Marketing, and Customer Success.
  • Facilitate authoring and publication of Product department’s internal company newsletter that contains operational data reporting and key company messagingFacilitate authoring, update, and publication of Product department’s Sales enablement collateral

Who you are;

  • You want to work for a mission-driven company that does good work to stop bad actors.
  • Excellent organizational skills; ability to lead complex projects and coordinate across cross-functional team and job functions.
  • Solid background working in enterprise software companies across a range of disciplines including product management, R&D, Sales, Marketing, and Customer Success.
  • You have a solid sense of ownership which drives you to find ways to do things better, faster, and cheaper.
  • You are open, transparent and work in tight collaboration with the rest of the team.
  • You are experienced working in a transnational environment with multi-cultural teams.Strong problem resolution and decision-making skills.
  • Background or significant exposure to cybersecurity, advertising technology, compliance (i.e. SOC 2 Type 2), are all pluses.

Benefits & Perks

  • Unlimited PTO
  • Remote work fully supported and and enabled by organisational norms
  • Private medical and dental insurance for all full-time employees
  • Fully paid parental leave
  • Annual Learning & Development fund
  • Monthly internet, phone bill, and expense your lunch Wednesdays
  • Company-sponsored TalkSpace membership for you and your family!

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Human Overview

HUMAN (formerly White Ops) is a cybersecurity company that protects enterprises from bot attacks to keep digital experiences human. We have the most advanced Human Verification Engine that protects applications, APIs and digital media from bot attacks, preventing losses and improving the digital experience for real humans. Today we verify the humanity of more than 10 trillion interactions per week for some of the largest companies and internet platforms. Protect your digital business with HUMAN.

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