We are seeking a client facing Technical Platform Specialist well versed in online ad tech and systems to join our MediaMath Support team.
You will become a subject matter expert on MediaMath and other platforms provided internally and externally, reinforcing best practices for campaign setup, troubleshooting, and issue resolution.
Our platform handles billions of transactions every hour. Our MediaMath Support team is involved in the execution and implementation of some of the most exciting and innovative ad tech products MediaMath has to offer. This team is home to the operational and technical experts of the organization and will not only work closely with internal teams to help create a streamlined process to ensure that clients are given the infrastructure for campaign success, but will also have a central focus on improving processes and tools, continuously driving efficiencies to deliver first class customer satisfaction.
As the first line of defense for MediaMath products and campaign issues that users may be experiencing, you will actively manage and resolve level 1 and 2 support cases in accordance with our world class SLAs. As the voice of the customer, you will work with internal teams to identify and develop solutions that automate and improve the client’s experience.
This role requires a strong mix of customer service plus excellent troubleshooting and problem solving skills.
In addition, you will be responsible for standardizing and training clients on trafficking procedures as well as troubleshooting and escalating support and product responsibilities.
Responsibilities include but not limited to:
We are building a new accountable & addressable supply chain for the industry. Brands and their partners use our technology and services to achieve the performance they deserve with less effort. We created the first software for real-time media buying in 2007 and today work with over one-third of the Fortune 500 and more than 3,500 brands and their agency partners to grow and deepen direct customer relationships. Our clients can access the purest supply to reach real humans at the scale they need across channels like mobile, CTV and display and can use a combination of advanced AI and human expertise to drive improved results over time.
Check below to see all of the open MediaMath jobs organised by team.
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Product & Design (1)
Technical Services (10)