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Sr. Technical Account Manager


Human / New York / Technical Services
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Job Overview

The Customer Success team at HUMAN is passionate about the Humans we hire to protect the internet. As partners to all areas of the business, we work to empower every team to do the best work of their lives while making HUMAN one of the best places to work.

We’re looking for a Technical Account Manager to join our team to manage the complete customer lifecycle process for our Brand and Advertising Agency relationships, primarily working with our Advertising and Marketing Integrity products. The relationship you build with your managed clients have a direct impact on our product - both in the short and long term to ensure the needs of the client are heard and met.

What you'll do;

  • Operate as the primary technical contact for HUMAN most valued Advertising Integrity clients, taking the lead on coordinating development efforts, troubleshooting technical issues and reporting discrepancies as they are surfaced.
  • Be hyper responsive to team and client inquiries that demand immediate attention and quick turnaround time.
  • Work with HUMAN Product, Detection and Data Operations teams to investigate and evaluate potential False Positives and False Negatives.
  • Understand our client’s strategies, imperatives, and critical metrics surrounding bot mitigation.
  • Become a student of your Client List - understand your clients offerings and services - be the HUMAN advocate for your client to help shape HUMAN product development to fit the clients needs.
  • Speak the language of our clients, continuously learning about what client personas are and constantly understand the changing success metrics our clients have.
  • Cultivate collaborative relationships with Sales and Product leads to develop core data and storyline for Business Reviews.
  • Vigilantly protect the confidentiality and privacy of client data.
  • Be Human: Acclimate yourself to the HUMAN culture and help us grow even more!

Who you are;

  • Have worked in a technical, client-facing role (such as Technical Account Manager, Sales/Solutions Engineer, Ad Operations Analyst) and want to be a part of creating and evolving new and emerging HUMAN Products.
  • You are Accountable and self-motivated - you are eager to learn everyday, own timelines and ensure deliverables are met.
  • The Ad Tech Ecosystem excites you: You have a genuine curiosity and interest in the advertising ecosystem.
  • References, understands and has worked with JavaScript.
  • Technically minded, interested in how things work.
  • Command strong organizational and communication skills.
  • Work with Sales and Product leads to develop core data and storyline for Business Review and client presentations.

Benefits & Perks

  • Unlimited PTO
  • Private medical and dental insurance for all full-time employees
  • Fully paid parental leave
  • Learning & Development fund
  • Phenomenal coaching from senior leaders and challenging development opportunities
  • Monthly internet, phone bill, and meal stipend to support working remotely during COVID-19
  • Company-sponsored TalkSpace membership for you and your family

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Human Overview

HUMAN (formerly White Ops) is a cybersecurity company that protects enterprises from bot attacks to keep digital experiences human. We have the most advanced Human Verification Engine that protects applications, APIs and digital media from bot attacks, preventing losses and improving the digital experience for real humans. Today we verify the humanity of more than 10 trillion interactions per week for some of the largest companies and internet platforms. Protect your digital business with HUMAN.

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