Job Overview
The Customer Success team is passionate about the Humans we hire to protect the internet. As partners to all areas of the business, we work to empower every team to do the best work of their lives while making HUMAN one of the best places to work.We’re looking for a Senior Technical Account Manager to join our team to manage the complete customer lifecycle process working with all of our core Products (MediaGuard and BotGuard). The relationship you build with your managed customers have a direct impact on our product - both in the short and long term to ensure the needs of the client are heard and met
What you'll do;
- Operate as the primary technical contact for HUMANs most valued EMEA based clients, taking the lead on coordinating development efforts, troubleshooting technical issues and reporting discrepancies as they are surfaced.
- Operate as the primary technical contact for European based arms of strategic based US customers to provide additional regional support.
- Be hyper responsive to team and client inquiries that demand immediate attention and quick turnaround time.
- Work with HUMANs Product, Detection and Data Operations team to investigate and evaluate potential False Positives and False Negatives.
- Understand our customer’s strategies, imperatives, and critical business metrics surrounding bot mitigation.
- Become a student of your Customer List - understand your customers offerings and services - be the HUMAN advocate for your customer to help shape the HUMAN product development and roadmap to fit to customer needs.
- Cultivate collaborative relationships with Sales and Product leads to develop core data and storyline for Business Reviews.
- Vigilantly protect the confidentiality and privacy of client data.
- Be Human: Acclimate yourself to the HUMAN culture and help us grow even more!
Who you are:
- Has been a Technical Account Manager, CSM or Customer Success Representative and wants to be a part of building the foundation of the EMEA Customer Success organization.
- You are Accountable and self-motivated - you are eager to learn everyday, own timelines and ensure deliverables are met.
- You have previous experience working at a Fortune 100 Brand or at a Top Tier Advertising Agency.
- References, understands and has worked with JavaScript.
- Technically minded, interested in how things work.
- Command strong organizational and communication skills.
- Work with Sales and Product leads to develop core data and storyline for Business Review and client presentations.
- Fluency in French is highly desirable
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HUMAN (formerly White Ops) is a cybersecurity company that protects enterprises from bot attacks to keep digital experiences human. We have the most advanced Human Verification Engine that protects applications, APIs and digital media from bot attacks, preventing losses and improving the digital experience for real humans. Today we verify the humanity of more than 10 trillion interactions per week for some of the largest companies and internet platforms. Protect your digital business with HUMAN.
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