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Senior Customer Success Manager, CTV and Video


PubMatic / New York / Client Services & Strategy
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Job Overview

PubMatic is hiring a Senior Customer Success Manager - CTV and Video to join our growing team in NYC.​

Our current plan is to return to the office on a Hybrid schedule, with 3 days a week being spent in office and two days remote.

Customer Success Managers (CSMs) are the primary owners of PubMatic’s global Publisher base. As a CSM, you would develop strategic partnerships with our premium Publishers to grow their digital advertising business, focusing on the programmatic revenue opportunity. In order to do so, our CSMs closely consult with key strategic and tactical contacts through long-term relationship development, and deep understanding of PubMatic’s product offerings and market forces.

In this role, you would have quarterly top-line revenue targets, and be responsible for ensuring PubMatic exceeds the Publisher expectations whilst protecting their brand. Through regular check-ins, rigorous performance analyses, cross-functional project management and industry event attendance, CSMs act and are seen as programmatic specialists and advisors who achieve results.

You would report into the Associate Director of Customer Success, who oversees the broader regional Video & Mobile customer success team.

Responsibilities:​

  • Manage a portfolio of high-spend and high-potential supply partners by thoroughly understanding growth drivers, identifying opportunities for growth, managing risks and creating multi-quarter plans for achievement​

  • Leverage your analytical skills and knowledge of the programmatic marketplace to influence advertising strategy and execution towards “programmatic-first”​

  • Meet or exceed targets consistently, while prioritizing and delivering outstanding customer experience to PubMatic’s customers​

  • Develop an understanding of technical aspects of ad serving and SSP functionality​

  • Coach peers proactively in the organization to create skill lift that drives client growth and contributes to overall team success​

  • Generate business plans by collaborating with specialists, Engineers and Product teams and defining business goals, key strategies and success metrics

Qualifications

  • At least 2-5 years prior applicable experience in a Customer Success role (ideally at an SSP, Tech Platform or Publisher)​

  • Familiarity with Programmatic basics and relevant industry trends (expert level knowledge not required)​

  • Knowledge and experience with working for or with CTV and Video publishers in the programmatic space​

  • Knowledge in regards to RTB/PMP​

  • Mobile experience within programmatic is a bonus​

  • knowledge of Header Bidding/Wrapper and various ad formats/ad serving platforms​

  • Understanding of buying patterns in a programmatic environment​

  • Knowledge of alternative integrations, such as oRTB, is a plus

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PubMatic Overview

PubMatic is a digital advertising technology company for premium content creators. The PubMatic platform empowers independent app developers and publishers to control and maximize their digital advertising businesses. PubMatic’s publisher-centric approach enables advertisers to maximize ROI by reaching and engaging their target audiences in brand-safe, premium environments across ad formats and devices. Since 2006, PubMatic has created an efficient, global infrastructure and remains at the forefront of programmatic innovation. Headquartered in Redwood City, California, PubMatic operates 13 offices and nine data centers worldwide.

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