As our Customer Onboarding Manager, you will be responsible for successfully onboarding and managing customers for their first 60 days with AdRoll. You will be a critical part of setting AdRoll customers up for long term growth by educating and enabling them on platform features across ads, email, and Advanced Tracking. This is a customer facing role and one that works cross-functionally with AdRoll new business sellers, account managers, and technical support teams. A strong focus on customer lifetime value, project management, strategic analytics, and process will be core to success in this role. Success in this role is evaluated based on customer graduation rates and spend in the first 60 days.
This role is open in our San Francisco, New York, Salt Lake City offices, or remote.
Our work environment is one where ambition thrives and so will you. We help every employee discover their full potential by giving them opportunities to expand their skill set and develop their career at NextRoll. Don't think you have all the skills required for this role? That's okay, we're committed to helping all of our employees learn and grow.
NextRoll is a marketing technology company delivering products ambitious marketers use and rely on to grow their businesses. Powered by machine learning and integrated data platforms, NextRoll’s technology serves tens of thousands of businesses globally through its three business units: RollWorks, an account-based platform for business-to-business marketing and sales teams, AdRoll, a growth marketing platform for direct-to-consumer marketers, and NextRoll Platform Services, a platform-as-a-service for consumer and merchant marketplaces. NextRoll is a privately-held company headquartered in San Francisco, CA.
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