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Job Overview

You’ll join our Revenue Operations team reporting to our Customer Success Operations Manager. You will contribute to the AdRoll Business Unit and be responsible for developing, implementing and managing Customer Success Operations projects. The Gainsight Admin will fully own their Gainsight projects and help to grow the platform’s business-side user-base optimization. You also will be an extension of the team on the configuration side.

You will leverage your affinity for technology, data and process to support our customer success organization by managing the systems (Gainsight) they utilize and designing, documenting and enabling the processes used. You’ll be a strategic partner to Customer Success Org and be able to provide insight and data analysis to the team.

This role is critical in our efforts to improve customer satisfaction, employee productivity, and revenue growth. To be successful you will be highly motivated and talented in getting the most out of Gainsight and Customer success tools, have excellent project management ability and conduct analysis of data to identify trends and insight.

This role is open in our San Francisco, New York, Salt Lake City offices, or Remote.

Not sure that you might not be perfect for this role? You should still apply! We’ll review your application for other opportunities. We're always on the lookout for talented people and we're committed to developing each employee's career with over 1,800 training classes offered every year.

The impact you’ll make:

  • Work cross-functionally with leaders across the Customer Success and Lifecycle Marketing teams to operationalize customer journeys
  • Drive repeatable outcomes with our customer facing teams, enabling them to more efficiently manage their customers
  • Enable key outcomes and customer education across a customer base of over 15k customers

Skills you’ll bring:

  • The ideal candidate has 2+ years of Gainsight administrative experience and 2+ years of Salesforce.com configuration and administration experience. Zendesk administrative experience is a plus.
  • Prefer a Salesforce user with administrative, configuration and reporting skills.
  • Previous customer success ops, sales ops or business process experience is transferable.
  • Proven ability to work cross-functionally, to understand business requests/requirements and translate them into Gainsight system perspectives and effective optimal use of applications.
  • Ability to make testing configuring system changes.
  • Familiar with reviewing and understanding data used to build dashboards and reports.

Benefits and perks:

  • Competitive salary and equity
  • 100% employee coverage for medical, dental and vision premiums
  • Short and long term disability benefits at no cost to the employee
  • Basic life and AD&D insurance at no cost to the employee
  • 401K Plan (Pre-tax and Roth)
  • 4 weeks of paid time off and work/life balance
  • Up to 12 weeks of paid family leave (care for a family member, bond with a new child, etc.)
  • Up to 6 weeks of paid disability leave (up to 12 weeks for pregnancy disability leave)
  • Join a community of fellow Rollers as a member of one of our Employee Resource Groups
  • Ample opportunities to volunteer with local organizations with NextRoll Gives Back

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NextRoll Overview

NextRoll is a marketing technology company delivering products ambitious marketers use and rely on to grow their businesses. Powered by machine learning and integrated data platforms, NextRoll’s technology serves tens of thousands of businesses globally through its three business units: RollWorks, an account-based platform for business-to-business marketing and sales teams, AdRoll, a growth marketing platform for direct-to-consumer marketers, and NextRoll Platform Services, a platform-as-a-service for consumer and merchant marketplaces. NextRoll is a privately-held company headquartered in San Francisco, CA.

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